Senior Director, Client Support

Overview

Senior Director, Client Support

The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from "broad and shallow" to "narrow and deep." In this role, you will champion our Retained Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct-acquiring relationships, you will pioneer a high-stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.

Key Responsibilities:

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team

• Lead and manage the strategic priorities for our most critical operations vendors

• Deliver operational readiness, improve our operating model and enhance partner support

• Establish and sustain a well managed operating environment and deliver impactful results

Basic Qualifications:

• HS Diploma, GED or equivalent certification 

• At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry

• At least 7 years of people leadership and performance management experience

Preferred Qualifications:

• Bachelor's or Master's Degree

• Proven track record within a Tier 1 Network or a major Merchant Acquirer

• 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry

• 9+ years of people leadership and performance management experience

• Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships

• Experience spearheading operating model transformations and scaling organizations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $238,700 - $272,400 for Senior Director Client Support

Chicago, IL: $217,000 - $247,700 for Senior Director Client Support

Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).