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SaaS Customer Support Lead - Payments & Escalations

$70k - $95k

FRONTSTEPS

FRONTSTEPS is seeking a Customer Support Supervisor in Denver, CO to oversee the Caliber and Payment Support teams. This role requires strong business acumen, hands-on technical support experience, and the ability to coach team members effectively. The successful candidate will manage performance, respond to escalated issues, and ensure the team is well-trained on all processes. Competitive salary ranging from $70,000 to $95,000 annually, with benefits including health coverage and a 401k match. #J-18808-Ljbffr

Vacancy posted 1 day ago
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