SaaS Customer Support Lead - Payments & Escalations
$70k - $95kFRONTSTEPS
FRONTSTEPS is seeking a Customer Support Supervisor in Denver, CO to oversee the Caliber and Payment Support teams. This role requires strong business acumen, hands-on technical support experience, and the ability to coach team members effectively. The successful candidate will manage performance, respond to escalated issues, and ensure the team is well-trained on all processes. Competitive salary ranging from $70,000 to $95,000 annually, with benefits including health coverage and a 401k match. #J-18808-Ljbffr
$135k - $175k
...Customer Support Lead Candid Health is seeking a Customer Support Lead to enable our Support team... ...complex tickets and managing escalations to stay deeply connected to the product... ...people, ideally in a high-growth B2B SaaS, health tech, or fintech environment....SuggestedWork at officeFlexible hours$100k - $180k
...A leading software company in public safety is seeking a Buyer Assist Supervisor to lead their remote customer support operations. This role involves managing a team, defining efficient processes... ...candidate will have experience in a SaaS environment, possess strong...SuggestedRemote work- ...Terumo Blood and Cell Technologies is seeking a Senior Customer Support Specialist in Lakewood, Colorado. This role plays a crucial part in ensuring exceptional customer service while managing day-to-day support center operations. Responsibilities include overseeing order...Suggested
$90k - $120k
...Customer Support Manager Location: Cherry Creek, CO Employment Type :Full-Time Compensation: $90,000-$120,000annually&bonus incentives Lead a high-performing team and elevatethe customerexperience in a fast-growing organization. Serenity is hiring a Customer Support Manager...SuggestedFull time$24 - $31 per hour
Terumo BCT, Inc. seeks a Senior Customer Support Specialist in Lakewood, Colorado. This role is responsible for managing order flow, overseeing call-center operations, and driving process improvements. Candidates should possess an Associate's Degree, 3 years of call-center...SuggestedHourly pay$75k - $110k
Jobot, based in Denver, CO, is seeking a Customer Onboarding Project Manager for a hybrid position... ...will manage customer implementations, lead platform demos, and provide training to... ...experience in project management within SaaS or tech services. Strong communication...- ...A leading child care management platform is seeking an experienced Customer Success Manager in Denver to own relationships with mid-market clients. You'll manage a portfolio... ...communication skills, and experience in SaaS. The company offers competitive salary, equity,...
$67.9k - $180k
...Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service... ..., ensuring high-quality end-user support, and leading a team of support specialists... ...assistance. This role serves as a key escalation point, drives continuous improvement...Contract workWork at office$65k - $75k
...Waste Services is seeking an experienced Customer Experience Lead in Denver, Colorado to help us... ...accuracy and vendor performance, and supports team development through coaching and... ...service request handling; directly manage escalated or complex customer issues. Ensure...Seasonal workWork at officeLocal area$34 - $40 per hour
...the team + role Robinhood’s Customer Experience team plays a critical... ...Our customer experience team supports customers across a wide range... ...a Customer Experience Team Lead, you will help lead a team of... ...act as a point of contact for escalations and complex customer...Work at office10 hours per weekFlexible hoursShift work$92.8k - $98.5k
About This Role This role leads the US Customer Experience team within General Support, focusing on delivering a high-quality, consistent, and scalable customer... ...to support informed decision‑making. Handle Escalations & Experience Design Act as a point of escalation...Work at officeFlexible hours3 days per week$65k - $75k
...Bear Waste Services is looking for a Customer Experience Lead to oversee operations across multiple... ...compliance with service standards, managing escalated issues, and fostering a collaborative... ...in customer service or sales support, strong leadership qualities, and experience...- ...Job Description Job Description Oversee and handle customer support. Assist customers that have placed orders with Metro Screenworks Inc online and over the phone. Assign out support tickets to sales reps using Zen Desk support. Follow up on all customer support tickets...Local area
$17.79 - $18.29 per hour
...Ensures all crew members are Wowing the Customer through personal contact with customers.... ...place for a smooth daily operation. Supports the onboarding and ongoing training of associates... ...NOT request financial information or payments from candidates at any point during the...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift$17.79 - $18 per hour
...Ensures all crew members are Wowing the Customer through personal contact with customers.... ...place for a smooth daily operation. Supports the onboarding and ongoing training of associates... ...NOT request financial information or payments from candidates at any point during the...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- Embrace the role of a Support Lead - Part Time at Five Below! Oversee daily store operations, drive customer satisfaction, and support staff training. If you have management experience and a passion for retail, this is your chance to grow in a dynamiPart time
- A leading enterprise AI SaaS company in Colorado is seeking a dynamic Project Manager to oversee software projects and manage client relationships effectively. The ideal candidate will have experience in delivering SaaS solutions, strong communication skills, and a background...
- ...Daniels Health, located in Denver, Colorado, is seeking a Customer Service Lead to support healthcare clients. The role involves overseeing customer service functions related to hazardous waste logistics, acting as a primary contact via phone and email, and ensuring regulatory...Work at office
$16.5 per hour
...Customer Experience Lead-Southlands A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer... ...in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards...Local areaImmediate startFlexible hoursNight shiftWeekend work$70k - $95k
POSITION OVERVIEW The Customer Support Supervisor is responsible... ...the Caliber and Payment Support teams. We are... ...Software-as-a-Service (SaaS) technology products and... ...performance -- and who leads by example in every customer... ...integrations Assign escalated cases to team members...Full timeTemporary workLocal areaRemote workFlexible hours$140k
...and the care you show a customer all add up to real... ...with the best products, support personnel, and tools to... ...success selling cloud/SaaS solutions to C level.... .... UKG offers generous escalating commission percentages... ...plan may provide for the payment of commissions and...Live inLocal area- ...The role / impact As a payments expert, you will join Xero with a deep understanding of the... ...commercial success. Your role is two-fold: leading the commercial relationships with large... .... You bring a wealth of knowledge in B2B SaaS or Fintech, specifically within accounts...Work at officeRemote workFlexible hours
- Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth... ...the customer organization. Proactively manage escalations, coordinating cross-functional teams to address...
- Description A Victoria’s Secret & Co Customer Experience Lead is a values‑based leader who delivers exceptional customer and associate experiences... ...in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards...
- TERUMO BCT, INC in Lakewood, CO, is seeking a Senior Customer Relations Specialist to lead customer support and ensure high satisfaction. You will manage order flow, resolve complex inquiries, and collaborate with various teams for continuous improvement. A minimum of...Hourly pay
- ...exotics!) to our immersive, customer‑focused experience, which helps... ...issues before they escalated Keep nurses and doctors updated... ...‑of‑life decisions Process payments accurately while protecting... ...people‑centric approach, whether supporting your colleagues or making an...Daily paidFlexible hoursNight shiftWeekend work
- A growing startup in customer support seeks a Customer Support Specialist to provide exceptional email and video support. The role requires strong communication and organizational skills, as well as the ability to tackle ambiguous problems. As part of a dynamic team, you...
$17.79 per hour
...crew members are Wowing the Customer through personal contact with... ...for a smooth daily operation. Supports the onboarding and ongoing training... ...financial information or payments from candidates at any point... ...Careers Site Five Below is a leading growth retailer offering...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift$45k - $50k
...Customer Service Representative Lead Sharp Solutions, Inc. has an immediate opening for a Customer Service Representative Lead to support a new Task Order with the United States Geological Survey... ...excellence, and assisting with escalated issues that require advanced...Full timeWork at officeImmediate start- A financial technology company is seeking a Customer Operations Manager to lead the account operations team. This role involves managing customer requests... .... Ideal for candidates with over 3 years in customer support or operations in dynamic environments. The position is...Flexible hours
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