Program Director

Program Director

Location: Denver, CO (Local resource required)

Duration: Longterm Contract

Responsibilities:

• Develop and oversee strategic program roadmaps, ensuring alignment with business objectives and customer expectations.
• Lead the creation of comprehensive, cross-functional execution plans that balance scope, budget, schedule, and quality for multiple concurrent programs.
• Establish and maintain robust program governance frameworks, including contingency plans, risk management strategies, communication protocols, and stakeholder agreements.
• Direct and mentor cross-functional teams and program / project managers, ensuring cohesive delivery against program objectives and fostering a high-performance culture.
• Proactively identify, assess, and mitigate risks and issues, both internally and externally, to safeguard program success.
• Drive resolution of complex challenges by facilitating collaboration and negotiating optimal outcomes among internal teams, customers, and vendors.
• Act as the primary strategic liaison for customers, and key partners/vendors, ensuring alignment and satisfaction.
• Mentor and develop program and project managers, fostering leadership capabilities and promoting best practices across the organization.
• Champion continuous improvement by identifying and implementing innovative processes, tools, and methodologies to enhance program delivery and business outcomes.
• Cultivate a collaborative, inclusive, and high-achieving program environment that inspires excellence and innovation.
• Oversee program-level financial performance, including budgeting, forecasting, revenue recognition, and invoicing, ensuring compliance with company policies.
• Provide executive-level reporting on program status, risks, financials, and key milestones to senior leadership and stakeholders.
• Ensure timely execution of administrative tasks, including scope approvals, purchase order accruals, and customer invoicing.
• Represent strategic customer engagements and partner negotiations.
• Perform additional duties as required to achieve program and organizational goals.

Requirements:

• Bachelors degree in business management, engineering, communications, or a related field (required).
• MBA or advanced degree strongly preferred.
• Minimum 10 years of program management experience, with at least 5 years in a senior leadership role within professional services or a related field.
• PMP / PgMP certification required (extensive senior-level experience may substitute for certification).
• Proven track record of successfully delivering large-scale, complex programs within a software or technology environment, preferably with tier 1 telecommunications companies with experience from a customer and / or a vendor / supplier.
• Exceptional strategic thinking and analytical skills, with the ability to translate commercial agreements and technical requirements into actionable program plans.
• Outstanding communication and presentation skills, with extensive experience engaging C-level executives, business stakeholders, and technical teams.
• Advanced leadership competencies, including team building, conflict resolution, relationship management, and business acumen.
• Deep understanding of Agile methodologies, Scrum frameworks, and Software Development Life Cycle (SDLC) processes.
• Proficiency with program management tools such as Jira, MS Project, SharePoint, and Excel; experience with Mavenlink, Salesforce, or similar platforms is a plus.
• Strong technical aptitude, with the ability to understand and manage technical teams and complex software solutions.
• Demonstrated ability to drive process improvements and adopt new technologies and methodologies to enhance program outcomes.
• Flexibility to work across multiple time zones and willingness to travel as needed (up to 25%).
• Fluency in English required.