Banking Experience Specialist

Join the team as a Banking Experience Specialist! In this high-impact role, you’ll be the voice of the brand. Delivering world-class support. Beyond delighting customers and masterminding solutions, you’ll act as a key mentor to rising team members and play a direct role in elevating daily operations. If you thrive in a fast-paced environment, love solving puzzles, and are ready to take your customer service career to the next level, we’d love to meet you!

salary: $20 - $22.5 per hour
shift: First
work hours: 8 AM - 10 PM
education: High School

Responsibilities

• Serve as a primary point of contact across phone, chat, and email, seamlessly resolving account inquiries, product/reward questions, and service requests.

• Deliver rapid, effective troubleshooting to resolve customer concerns, using sound judgment to de-escalate challenging interactions with professionalism.

• Educate customers on products, self-service digital tools, and feature enhancements to drive engagement, retention, and cross-selling opportunities.

• Maintain meticulous, real-time records of all customer interactions in the CRM.

• Efficiently process routine requests including password resets, account maintenance, rewards inquiries, and dispute intake.

• Research complex customer cases (such as fraud, money movement, or multi-step inquiries), collaborating cross-functionally and escalating when necessary.

• Manage open cases with consistent follow-up to ensure accurate, timely resolution and exceptional customer satisfaction.

• Rigorously adhere to established processes, procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).

• Maintain strict adherence to internal policies, industry regulations, and operational guidelines across all customer touchpoints.

• Vigilantly identify and escalate potential fraud, security threats, or policy violations in accordance with DingoBlu guidelines.

• Consistently meet or exceed organizational quality assurance, accuracy, and compliance standards.

The essential functions of this role include:

• working weekends

Skills

• Retail Banking
• Banking Operations
• Customer Relationship Management
• Customer support
• Account Opening - Banking
• Basic Computer Skills
• Typing Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.