Ops Supervisor - Hub

This is a frontline supervisor position that supports the FedEx SafetyAboveAllCulture and manages specific day‑to‑day operations and an assigned staff. It is responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensure administrative processes are compliant with FedEx policies, procedures, and governmental regulations. Essential Functions Serves as a champion for FedEx's SafetyAboveAllCulture and supports all related initiatives. Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity. Plans, organizes, staffs, directs, and controls specific day‑to‑day operations. Assigns and manages employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers in conjunction with the line haul department as applicable. Analyzes operational performance through direct observation, interpretation of reports and collaboration with others, determines opportunities for improvement of key metrics, and executes action plans to achieve results. Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; includes communication and public speaking to small and large audiences on a regular basis. Participates in the development of and administers company employee relations strategies, including maintaining confidentiality of such material and matters. Participates in the development of and administers company safety strategies and programs. Investigates, resolves and/or escalates customer service issues, as appropriate. Trains new employees regarding job duties and performance expectations and ensures compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety. Mentors and develops critical skill sets for new and/or less‑experienced Operations Supervisors. Adapts quickly to change to meet dynamic business needs; displays flexibility and appropriate sense of urgency while leading and engaging employees in a positive and professional manner. Performs other duties as assigned. Minimum Education High school diploma or GED required; Bachelor’s degree preferred. Minimum Experience Six (6) months experience required in package handling at FedEx, fast‑paced environments (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience. In lieu of experience, certification program or Associate’s Degree in a related area or 2+ years of college courses toward a degree. Bachelor’s Degree (preferred). Knowledge, Skills and Abilities Ability to inspire a shared vision and empower and motivate a team. Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups. Proven ability to apply sound business judgment to establish and accomplish goals. Verbal and written communication skills necessary to communicate with various audience levels and group sizes. Ability to effectively provide employees instruction on processes and practices. Ability to read, interpret and draw conclusions from numerical data and written information. Software skills, including use of Microsoft Office software and web‑based applications. Ability to maintain a working knowledge of relevant technology‑based projects, including various devices and computer‑based applications. Ability to mentor, coach and act as a knowledge resource to other employees. Job Conditions May need to lift and carry up to 50 pounds. May work in hot or cold temperatures. May work in an environment with loud noise and fumes. Minimal travel required. Preferred Qualifications The desired location for this position would be Perrysburg, OH. Employees will be required to work at the FedEx location five days a week. Pay $25.50‑$34.75 per hour. Benefits For details on our comprehensive benefits, click here. Equal Opportunity Employer Federal Express Corporation is an Equal Opportunity Employer, including veterans and people with disabilities. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants Have Rights Under Federal Employment Laws Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E‑Verify Program Participant E‑Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) #J-18808-Ljbffr