Director, Market Operations

Job Description

Job Description

About Tia

Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

Tia is hiring a Clinical Operations Director to lead operational performance across Tia's care delivery model, including in-person clinics, virtual care, and virtual psych.

In this role, you will serve as the enterprise operations leader responsible for building, scaling, and continuously improving the operating model across Tia's in-person and virtual care delivery footprint. You will oversee location-specific Operations Directors and partner closely with clinical leadership to ensure each market, clinic, and virtual service line delivers consistent, high-quality, patient-centered, and financially durable care.

You will own the development and execution of Tia's enterprise operating plans, implement data-driven solutions to improve performance, and create scalable operational systems that support access, quality, patient experience, provider experience, teammate engagement, and financial performance across clinics, virtual care, and virtual psych. This leader will help move Tia from market-by-market and service-line-specific execution to a more standardized, accountable, and scalable operating model across the full practice.

This is a highly visible, field-oriented leadership role. This leader is expected to spend meaningful time in Tia clinics and markets to observe operations firsthand, support local leaders, build trust with clinic teams and virtual care teams, and ensure operating standards are being adopted consistently across care modalities.

This is an ideal opportunity for a healthcare operations leader who has successfully led multi-site, multi-market, or multi-modality operations, managed leaders of leaders, and built consistent operating rhythms across complex care delivery environments.

What You'll Do

Lead Enterprise Multi-Site Operations

• Provide enterprise leadership and oversight across Tia's in-person clinics, virtual care model, and virtual psych practice, ensuring operational consistency, accountability, and performance across markets, service lines, and care modalities.
• Directly manage location-specific Operations Directors, supporting them in leading clinic teams and executing against market goals.
• Partner with clinical leadership in a dyad model to align operational execution with clinical quality, patient experience, provider experience, and business performance.
• Build and maintain clear operating rhythms across markets, including performance reviews, issue escalation, action planning, and accountability structures.
• Build repeatable and predictable operating systems that hardwire operational rigor, scalable infrastructure, and consistent execution across the practice.
• Create consistency across clinics and care modalities while allowing for thoughtful market-level adaptation where appropriate.

Build and Scale Tia's Operating Model

• Develop and execute enterprise operating plans that support Tia's clinical, operational, financial, and growth goals.
• Translate company priorities into standardized workflows, performance expectations, staffing models, and operational routines across all locations.
• Develop strategies and frameworks to establish, improve, and scale operational processes aligned with business needs.
• Identify areas of variation across markets and implement scalable solutions that improve consistency, performance, and teammate experience.

Drive Performance Through Data

• Develop and utilize data-driven insights to identify operational inefficiencies, performance gaps, and opportunities across Tia's locations.
• Monitor key metrics related to patient access, schedule utilization, visit completion, provider templates, staffing, throughput, patient experience, teammate engagement, and financial performance.
• Partner with business operations, finance, marketing, clinical services, and people teams to monitor demand trends and forecast market hiring, staffing, and capacity needs.
• Use data to prioritize opportunities, support decision-making, and measure the impact of operational interventions.

Lead Growth, Launches, and Cross-Functional Initiatives

• Support new clinic launches, market expansion, clinical program pilots, and scalable staffing strategies.
• Lead and/or support cross-market and cross-functional projects designed to improve financial, operational, and clinical performance across the organization.
• Partner closely with clinical teams, business operations, product, marketing, finance, and people teams to strengthen Tia's care delivery model.
• Work closely with strategic clinical partners, including Cedars-Sinai where applicable, to create and implement strategies that optimize patient experience and clinical outcomes.

Who You Are

We are looking for a candidate who has demonstrated success in the following areas:

Enterprise Multi-Site Operations Leadership

• Experience leading multi-site, multi-market, regional, or enterprise healthcare operations.
• Experience managing leaders, ideally including Operations Directors, Market Directors, Clinic Directors, Practice Administrators, or similar operational leaders.
• Strong understanding of outpatient, ambulatory, women's health, primary care, multispecialty, urgent care, or hybrid care delivery operations.
• Ability to create consistency across a distributed operating model while supporting local market needs.

Inspirational Leadership

• Proven ability to lead, coach, and develop leaders who manage frontline healthcare teams.
• A leadership style grounded in authenticity, humility, accountability, and a commitment to helping individuals reach their full potential.
• Ability to cultivate a culture of excellence, engagement, consistency, and continuous improvement across multiple locations.

Strong Communication and Influence

• Excellent communicator who builds trust and credibility with teammates at all levels of the organization.
• Demonstrates poise, perspective, and sound judgment when working through complex operational challenges.
• Able to partner effectively across clinical, operational, financial, and executive stakeholders.

Data-Driven Decision Making

• Comfortable gathering, analyzing, and synthesizing data into actionable insights.
• Capable of independently owning complex analyses and using data to identify problems, prioritize opportunities, and measure impact.
• Strong ability to move from insight to execution across multiple markets or locations.

Financial and Business Acumen

• Demonstrated proficiency in financial management, including experience overseeing budgets, P&L performance, staffing costs, utilization, appointment supply, and other business drivers.
• Ability to balance patient experience, teammate experience, clinical quality, provider experience, and financial durability.

Project and Change Management

• Experience leading complex, cross-functional projects that include strategic planning, stakeholder engagement, team leadership, risk management, and financial oversight.
• Ability to build structure in ambiguity and drive execution in a fast-paced, high-growth environment.
• Strong change management skills, including the ability to standardize workflows and drive adoption across distributed teams.

Agility and Ownership

• Comfortable moving between high-level strategy and detailed execution.
• Energized by fast-paced, high-growth environments where processes are still being built, refined, and scaled.
• Willing to roll up your sleeves to ensure the success of an initiative, a clinic, a market, or an enterprise-wide operating process.

What You'll Bring

• 8+ years of progressive healthcare operations experience, ideally in ambulatory, outpatient, primary care, women's health, multispecialty, urgent care, virtual care, behavioral health, or hybrid care delivery.
• 3+ years of experience leading multi-site, multi-market, regional, enterprise, or multi-modality operations across in-person and/or virtual care environments.
• Experience managing managers or operational leaders, such as Operations Directors, Clinic Directors, Market Directors, Practice Administrators, virtual care operations leaders, or similar roles.
• Strong financial, analytical, project management, change management, and people leadership skills required.
• Demonstrated ability to build repeatable operating systems, drive accountability, standardize workflows, and improve performance across distributed teams.
• Ability and willingness to travel regularly and maintain a visible in-clinic/in-market presence across Tia markets required.

Work Location

This role is based in the Los Angeles region and requires an onsite work schedule.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation for this role is: $170,000 - $200,000 per year.

You are also eligible for:

• Unlimited vacation
• Quarterly performance bonus (10% target)
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program
• Company-issued MacBook
• Travel stipend for team off-sites

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our "Whole Woman, Whole Life" model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

About Tia's Culture

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.

This position may require attendance at company and team off-sites.

Scam Notice

Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact View email address on ziprecruiter.com.

Equal Opportunity

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, high-quality work, and making waves in women's healthcare, we'd love to hear from you.