Senior Manager, Field Operations

Brief Description Senior Manager, Field Operations Support Brief Description Senior Manager, Field Operations Support

HELP CONNECT ARIZONA. BUILD THE FUTURE OF BROADBAND

At Wecom Fiber, we're helping bridge the digital divide across Arizona by building and maintaining the communications infrastructure that powers homes, businesses, schools, and communities. As our next Senior Manager of Field Operations Support, you'll play a key leadership role in scaling operations, improving performance, and helping shape the future of a rapidly growing telecommunications organization.

WHY WECOM?

At Wecom, we believe exceptional people deserve more than a paycheck. We're building a workplace where employees can grow their careers, make an impact, and help shape the future of telecommunications across Arizona. Our employees are helping connect communities, expand broadband access, and bring meaningful technology infrastructure to underserved areas throughout the state. Location Phoenix, Arizona Departmen t: Operations Reports To: Director of Field Operations Position Summary The Senior Manager of Field Operations Support plays a critical leadership role in supporting and scaling installation, repair, maintenance, and service delivery operations across Arizona. This leader will drive operational consistency, contractor performance, customer experience, safety compliance, and scalable growth. What You’ll Own Field Operations Leadership Contractor & Vendor Performance Operational Excellence & Continuous Improvement Customer Escalation Management Safety, Quality & Compliance Technology, Reporting & AI-Driven Process Improvement Qualifications 5+ years of telecommunications, broadband, utilities, infrastructure, or field operations leadership experience Experience leading installation, repair, fulfillment, or maintenance operations Strong contractor/vendor management experience KPI reporting, operational analytics, and process improvement expertise Strong communication, leadership, and stakeholder management skills Advanced Excel and reporting proficiency Experience in fast-paced, high-growth environment Preferred FTTH/Broadband experience Multi-market operations leadership Knowledge of utility locates, drop bury, and field quality programs Experience with Gaiia, Sitetracker, Jira, Tableau, or Power BI Experience using Copilot, ChatGPT, Claude, or Gemini for business productivity The Benefits Of Joining Our Team Career Growth & Leadership Opportunity Influence operational strategy Build scalable systems and processes Lead transformational initiatives Partner with executive leadership Support expansion into new markets Shape the future of field operations at Wecom Comprehensive Benefits & Total Rewards Health & Well-Being Medical, Dental & Vision Coverage Supplemental Benefit Options Life & Disability Insurance Employee Assistance Resources Gym Reimbursement up to $600 annually Time Away from Work Paid Weekly PTO Accrual Begins Immediately with No Waiting Period 13 Company-Paid Holidays Annually Financial Wellness 401(k) with Company Match up to 5% Additional Perks Cell Phone Reimbursement up to $50 per month Annual Boot Reimbursement up to $150 Ongoing Leadership Training

TEAM-ORIENTED CULTURE

We’ve built a culture where employees are respected, supported, and empowered to succeed. We value collaboration, accountability, innovation, continuous improvement, professional growth, and recognition.

BUILD SOMETHING BIGGER

Join Wecom and help build the infrastructure connecting Arizona's communities today and for generations to come. Equal Opportunity Employer Wecom LLC and its subsidiaries are Equal Opportunity Employers and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. Learn more about us at: #J-18808-Ljbffr Wecom Fiber