Residential Life Coordinator

Job Summary The Residential Life Coordinator is a live-in position that works independently, under general supervision, to oversee 600 to 1400 co-educational students in a University Housing Services (UHS) complex and assists in the development and provision of all Residential Life activities. Key Responsibilities Assist in team planning, establishing goals and objectives to enhance the residential experience Execute departmental processes (ie. move‑in, move‑out, occupancy checks, room changes, assignments, etc.) in collaboration with UHS operation team Utilize online and desktop programs to manage facilities work orders, hall occupancy, and hall resources (StarRez) Monitor and/or administer student employee scheduling and payroll Provide leadership, direction, and support for educational initiatives under the Residential Curriculum Model, respond to individual resident needs and coordinate co‑curricular programming to promote departmental learning goals Assist in the collection of evaluation of student learning and satisfaction assessments to identify gaps and make improvements as needed Serve on at least one departmental committee to plan, execute and evaluate staff recruitment and training Assume daily, evening, weekend and vacation on‑call coverage that includes both community and campus‑wide responsibilities Respond as first on‑campus professional‑level contact for crisis intervention and management for the residential community via a 24‑hour on‑call; notify department/campus staff members regarding crisis situations as applicable Co‑supervise 21-36 Resident Advisors (RAs) and 1-2 Hall Office Coordinators (HOC) Knowledge, Skills & Abilities General knowledge of interviewing and counseling techniques, and ability to listen and reason logically General knowledge of group facilitation, oral presentation and public speaking skills Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data Ability to maintain dignity and self‑control in stressful situations; and ability to respond to emergency and crisis situations Ability to use initiative and resourcefulness in planning work assignments and in implementing long‑range program improvements Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior Ability to establish and maintain cooperative working relationships with students, staff, and faculty, administrators, and private and public agencies Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Strong oral and written communication skills Excellent customer service and public relations skills Required Qualifications Equivalent to graduation from a four‑year college or university in a related field, including or supplemented by upper division graduate coursework in counseling techniques, interviewing, and conflict resolution Two years of professional experience in one of the student services program areas or in a related field. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. Preferred Qualifications Master's Degree in Student Affairs, Education, Counseling or a related field Residence Hall Management experience Experience providing education about diverse populations Leadership program development experience Student conduct/judicial affairs experience Supervision experience Experience teaching and/or presenting educational workshops Compensation Classification: Student Services Professional II Anticipated Hiring Range: $5,083/month CSU Hiring Range: $5,083/month – $7,228/month San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. Background Check Requirement Satisfactory completion of a background check, including a criminal records check, employment and education verification, is required for employment. Equal Employment Statement San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. #J-18808-Ljbffr