Patient Navigator Specialist

Patient Navigator Specialist

Cottage Health seeks a Patient Navigator Specialist for their CH Navigation Center department responsible for connecting the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Preferred: Associate's degree.

Certifications, Licenses, Registrations:

• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).

Technical Requirements:

• Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.
• Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology.

Years of Related Work Experience:

• Minimum: 2 years of experience in an office, hospitality, or customer service environment.
• Preferred: 2 years of Patient Access or healthcare scheduling experience

Job Info

• Job Identification 14374
• Job Category Revenue Cycle
• Job Shift Day
• Locations The Ranch (Hybrid)
• Work Shift 8 Hours
• FTE (.01 - 1.0) 1
• Job Type Full-Time
• Work Location Hybrid
• Salary Range $24.57 - $36.58 Hourly*

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential.