Customer Service Agent

Job Description

Job Description

Job Title: Customer Service Return Agent (CSA)
Location: Sixt Rent a Car – Indianapolis International Airport
Schedule: 2 PM – 10 PM, Sunday through Thursday
Pay: $17/hour

About the Role:
Sixt Rent a Car, part of the Tom Wood Group, is looking for a  Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.

Key Responsibilities:

• Greet returning customers with professionalism and a positive attitude.

• Inspect returned vehicles for condition, cleanliness, and compliance with company standards.

• Accurately process rental returns, including payment reconciliation and documentation.

• Address customer questions, concerns, or complaints with courtesy and efficiency.

• Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.

• Maintain accurate records and assist with reporting as required.

• Support team members and perform additional tasks to help maintain smooth operations.

• Promote a safe, clean, and compliant work environment.

Qualifications:

• Excellent communication and customer service skills.

• Positive, friendly, and team-oriented attitude.

• Detail-oriented with strong organizational skills.

• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Previous customer service or rental experience is a plus.

• Valid driver’s license with a clean driving record required.

Perks & Benefits:

• Paid Time Off (PTO) & Holidays

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Life & Disability Insurance

• Career Advancement Opportunities

• Tuition Reimbursement

• Training & Development

• Service Awards

About the Tom Wood Group:
Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:

• Humbly Confident

• Passionately Driven

• Sincere Desire to Help Others

• Uncompromising Integrity

Employment Requirements:
Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.