Director of Student Success & Retention

Posting Details

Posting Summary


Logo

Posting Number
STA00270PO26


Job Family
Enrollment Management


Job Function
Student Services


USC Market Title
Student Services Program Manager


Link to USC Market Title




Job Level
M1 - Managerial


Business Title (Internal Title)
Director of Student Success & Retention


Campus
Lancaster


Work County
Lancaster


College/Division
USC Lancaster College/Division Level


Department
USC Lancaster - Palmetto College


State Pay Range
G10


USC Market Range
MRH - $63,557 $79,446 $95,336


Anticipated Hiring Range
Salary commensurate with qualifications.


Location of Vacancy

Part/Full Time
Full Time


Hours per Week
37.5


Work Schedule


The standard work schedule will be Monday - Friday from 8:30am - 5:00pm.

Must be willing to work a flexible schedule to meet the needs of the department.

Basis
12 months


Job Search Category
Student Services

About USC


About University of South Carolina


From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement


The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions


The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description


Advertised Job Summary


The Director of Student Success and Retention is responsible for developing and implementing a retention plan that specifies effective retention and success initiatives. This position will also develop and manage advising. Will also oversee the Academic Success Center, Counseling and Disability Services Departments. Will have significant involvement with Student Life and USC Connect.

Job Related Minimum Required Education and Experience


Requires a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

Knowledge/Skills/Abilities


Knowledge of data analytics and relevant student success software (Target X desired).

Ability to analyze and present student success and retention data for the sake of strategic decision-making.

Proven skill in advising college undergraduates.

Ability to communicate and collaborate well with campus stakeholders especially, faculty marketing, admissions, student success and business offices.

Written oral and communication skills.

Strong organizational skills.

Customer service orientation.

Job Duties


Job Duty


In collaboration with Associate Dean, develops and implements a retention plan that specifies effective retention and success initiatives. Uses data to assess the efficacy of the retention plan. Communicates plan to University stakeholders.

Essential Function
Yes


Percentage of Time
30


Job Duty


In collaboration with the Associate Dean, develops and manages advising. Supports faculty and staff advisors.

Essential Function
Yes


Percentage of Time
20


Job Duty


Oversees the Academic Success Center, Counseling Services, and the Student Disability Resource Center.

Essential Function
Yes


Percentage of Time
20


Job Duty


Performs other duties as may be assigned by the Associate Dean of Academic and Student Affairs.

Essential Function
Yes


Percentage of Time
5


Job Duty


Collaborates with the Director of Student Life to develop and evaluate co-curricular programming that promotes student success and engagement.

Essential Function
Yes


Percentage of Time
15


Job Duty


Manages, coordinates, and promotes activities related to USC Connect including Integrative Learning Training and Graduation with Leadership Distinction.

Essential Function
Yes


Percentage of Time
10

Position Attributes


Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive
No


Hazardous weather category
Non-Essential

Posting Detail Information


Number of Vacancies
1


Desired Start Date
06/01/2026


Job Open Date
04/21/2026


Job Close Date

Open Until Filled
Yes


Special Instructions to Applicant

A complete application must include the following:

• Completed application form
• Cover Letter
• Resume
• Contact information - including a phone number and email address - for a minimum of three professional references

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position., depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.


Quicklink for Posting




EEO Statement


The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.