Associate Specialist, FINRA Support Center

Essential Job Functions Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the FINRA Support Center systems. Intakes calls, researches, resolves, and documents issues. Provides excellent internal/external customer service in various and distinct areas of registration responsibility. Responds to customer requests by providing functional and navigational support of FINRA Support Center systems. Assists firms with routine questions regarding credentialing, systems usage and issues. Confers with senior FINRA Support Center staff and subject matter experts for guidance on complex issues as appropriate. Documents all incoming customer inquiries as necessary per FINRA Support Center procedures and policies. Develops proficiency on registration rules. Utilizes computer resources and software applications as necessary. Demonstrates FINRA’s values: collaboration, both in‑person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity. Education & Experience Requirements Bachelor’s degree preferably in Finance, Economics, or Business; or an equivalent combination of education and experience. Basic knowledge of relevant FINRA/SEC rules and regulations desired. Excellent customer service skills. Ability to interact with a variety of stakeholders such as Industry Members, SRO/SEC regulatory staff, and FINRA clients. Must demonstrate attention to detail, sound judgment, and solid organizational skills. Excellent analytical, interpersonal and communication skills, and strong familiarity with Windows‑based computer applications are essential. Working Conditions Hybrid work environment with defined in‑person presence requirements. Heavy use of PC and telephone. Salary ranges vary by location: CO/FL/TX: Minimum Hourly Rate $26.37, Maximum Hourly Rate $46.23 IL/PA: Minimum Hourly Rate $28.94, Maximum Hourly Rate $50.91 MA/MD/VA/Washington, DC: Minimum Hourly Rate $30.22, Maximum Hourly Rate $53.07 NY/NJ: Minimum Hourly Rate $30.22, Maximum Hourly Rate $55.49 Compensation and Benefits Employees may be eligible for a discretionary bonus in addition to base pay. Non‑exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. Health, dental and vision insurance. Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, short‑ and long‑term disability, long‑term care, business travel accident, disability and legal insurance. Immediate participation and vesting in a 401(k) plan with company match. Additional benefits: tuition reimbursement, commuter benefits, adoption assistance, backup family care, surrogacy benefits, employee assistance, wellness programs. Paid leave: 15 days paid time off, 5 personal days, 9 sick days (pro‑rated in the first year), 2 volunteer service days, military leave, jury duty leave, bereavement leave, voting and election official leave, care of a family member leave (available after 90 days), childbirth and parental leave (available after 90 days). Full‑time employees receive nine paid holidays. EEO Statement FINRA is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law. Important Information FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. Employees are required to disclose all brokerage accounts, authorize broker‑dealers to provide duplicate statements, and comply with investment restrictions, including disposal of securities issued by a company on the prohibited list or obtaining written waivers. Employees may only maintain securities accounts that are disclosed to FINRA at one or more securities firms that provide an electronic feed (e‑feed) of data; accounts must be moved to such a firm within three months of employment. Company & Other FINRA is an independent, non‑governmental regulator for all securities firms doing business with the public in the United States. #J-18808-Ljbffr Financial Industry Regulatory Authority, Inc.