Luxury Watch/Fine Jewelry Private Client Advisor (FT)

Job Title

At Avi & Co., we set the benchmark for excellence in the luxury watch and jewelry industry. Known for delivering exceptional timepieces from the world's most luxurious brands, such as Richard Mille, Audemars Piguet, Patek Philippe, and Rolex, as well as our own line of watches and fine jewelry, we pride ourselves on our industry leadership and commitment to excellence. This role is best suited for a self-motivated sales closer with a desire for high earnings!

Primary Responsibilities:

• Deliver luxury-oriented customer service.
• Be enthusiastic and demonstrate a passion for watches.
• Provide information about the products and services to our prospective clients.
• Answer client questions and suggestively sell products via product recommendations.
• Answer emails daily, promptly, accurately, and courteously.
• Develop and maintain a knowledge base of the evolving products and services.
• Serve as primary contact for customer inquiries about brands' websites, products, and brands' policies.
• Listen well, ask thoughtful questions, seek to understand your client's needs, and engage in digital Q&A and conversations.
• Handle client issues with outstanding diplomatic skills.
• Present all offers to the Sales Manager.

Qualifications:

• Luxury Watch and/or Fine Jewelry experience with an existing client book is a requirement.
• Ideal candidates are shrewd negotiators and do not mind working odd hours.
• Stay on top of product knowledge.
• Technologically savvy - able to navigate a computer with multiple windows and screens.
• Highly organized and able to quickly shift between priority tasks.
• Strong attention to detail, extraordinary skills in customer service (High Touch), and proven ability to handle sensitive situations deftly.
• Ability to adapt and quickly change the course of action.
• Excellent written communication skills, as well as impeccable grammar and punctuation.
• Open to receiving feedback, coaching, and constructive criticism.
• Ability to work in a fast-paced, intense environment, while remaining positive.
• Basic computer skills, along with working knowledge of Microsoft Office programs.
• Bi-lingual is a plus.

Benefits:

• Oxford/UHC Medical Insurance.
• VSP Vision & Guardian Dental Insurance.
• Time Away - (Paid time off, Paid sick days, Paid vacation days)
• Flexible Spending Account.
• Commuter Benefits.
• ADP Employee Assistance Program.
• ADP Discount Programs (auto/home insurance, cell phones, travel, etc.).

Shift:

• 8-hour shift.

Hours of Operation:

• Monday - Thursday 9:30 AM-6:00 PM and Friday 9:00 AM- 5:00 PM.