Chief of Staff

About Abby Care: Powering the Future of Care at Home for All of America

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.

The Opportunity

Abby Care is at a significant inflection point, having recently raised our Series C, and backed by a robust team of investors to include Transformation Capital, CVS Ventures, Sequoia, Khosla and Thrive, we're poised to reimagine how care is delivered at home - leveraging trust, transparency and quality. As the Chief of Staff, you'll report into the CEO and work closely with the senior leadership team to drive high-impact strategic initiatives and operational rigor across the company. We're looking for an ambitious, sharp, and organized executor to act as a force multiplier for the founder and CEO. You'll have significant exposure to executive decision-making, helping shape company-wide goals, executing on strategic roadmaps, and project managing board and investor relations processes. You'll improve the company's operating systems to maximize efficiency in company-wide meetings, lead impact special projects, and collaborate directly with department leaders to ensure alignment and progress on priorities.

Nuanced and highly strategic, you understand the complexities of a business that has a variety of equally critical stakeholders. Honesty and integrity are your hallmarks - relationship building is at the foundation of your success and you take pride in your ability to communicate effectively across all teams and levels in the organization. Astute, you understand how to navigate the business as a direct representative of your founder and CEO, and reflect that in your output and your interpersonal interactions. You move quickly when appropriate, but know when to pause and reflect, weighing implications and tradeoffs of business critical decisions. If you are excited about the opportunity to have a material, tangible impact on an organization that intends to define a new category of tech-enabled care, we'd love to hear from you.

This is an in-person role in San Francisco (4 days in office) and will require engagement on evenings and weekends as needed for the COS role.

What You'll Work On

Strategic Execution & Special Projects

• Partner with the CEO and executive team to develop and refine Abby Care's long-term corporate strategy
• Lead high-impact special projects such as new lines of business, exec hiring, fundraising, and much more
• Collaborate across departments to translate strategy into execution and ensure cross-functional alignment

Planning & Company-Wide Alignment

• Support strategic planning cycles and help define short and long-term company priorities
• Translate strategy and department-level roadmaps and initiatives
• Drive accountability and progress across teams through structured follow-ups and reporting

Board and Investor Communications

• Project manage preparation for board meetings and investors updates
• Support content creation for investor decks, KPI reports, and strategic narratives
• Sit in board meetings to categorize follow-ups and action items

Operating System & Process Improvement

• Continuously iterate on Abby Care's operating systems, team workflows, and internal cadences such as preparing for All-Hands, running the weekly executive meetings, and more
• Identify inefficiencies and implement systems that increase clarity, speed, and transparency for administrative and strategy workflows

CEO Enablement

• Scale the CEO's time by managing project load, drafting materials, and ensuring momentum across initiatives. Partner with Sr. Executive Assistant to make sure the CEO's headspace and time are dedicated to the most important and highest potential initiatives for the company
• Serve as a sounding board by offering input on priorities, tradeoffs, and framing of decisions
• Manage the OCEO team and build playbooks for the administrative backbone

What You'll Have

• 6+ years of professional experience, ideally in management consulting, investment banking, or a similar analytical, high-accountability environment.
• Experience at a high-growth startup is a plus. Experience scaling a company through a funding round or a major strategic shift is a strong plus.
• Strong written communication. You can turn complex, messy inputs into clear memos, board materials, and executive updates with little editing.
• Strong organization. You can manage many priorities at once, track cross-functional work to completion, and keep the CEO's time pointed at what matters most.
• Sound judgment and discretion. You handle confidential information well and know when to act and when to escalate.
• Comfort with ambiguity. You can take an unstructured problem, define the scope, and drive it to a result without a playbook.
• Strong analytical skills. You are comfortable building a model, reading a P&L, and pressure-testing a plan.
• Executive presence. You can work credibly with the leadership team, board members, investors, and external partners.
• A bias toward ownership. You follow through without needing to be asked twice.

Our Values

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"
2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
5. Driven to Redefine What's Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.