Salesforce Administrator

Job Summary The Salesforce Administrator performs User Management, Data Management, Data Analysis, Business Analysis, Process Automation, Change Management, Security Management, and works with business and technical stakeholders to automate and customize the user experience, solving business problems using the Salesforce Platform. Responsibilities Partner with the Business Community Provide support to and serve as a point of contact for internal customers who request routine information, data summaries and/or reports. Share knowledge with internal customers about how to produce their own reports and use the system effectively. Identify areas of improvement for services provided both internally and outward facing, including measuring and reviewing technology trends. Share results with management. Be willing to share knowledge and instruct other members of the department and the company, by passing along skills and information to assist them in their development. Develop, deploy, and report on user satisfaction metrics on a quarterly and/or regular basis as needed and under the direction of the IT Applications Manager. Assist in making requests, routing routine reporting, and defining a process for report requests. Partner with Business Systems Analysts for ERP to assist different functional areas across the company to identify, research, and analyze possible solutions to resolve complex data issues, present impact to the Director of IT Applications, and implement approved solutions. Support application users for designated business systems, including Salesforce, Salesforce Field Service, Pardot, EDI Liaison, and Middleware technologies. Ensure assigned platforms are highly effective, efficient, and a positive tool to meet business and customer needs. Participate in project meetings both internally and with other departments and report on the status of analytical tasks and project work. Design, develop, create, and establish Standard Operating procedures and instructions for respective functions under the direction of the Manager. Employ specified analytical tools to access data to provide reportable information on all identified Key Metrics for the delivery of optimized services to customers. Manage integrations with Salesforce and other systems, via ETL and/or web services. Meet aggressive timelines with high quality results. Undertake extensive program and structural database development tasks. Focus on Quality Improvement in Business Applications Implement specified Quality Assurance procedures to ensure accuracy and integrity of data generated. Participate in audits and promptly resolve any findings. Perform User Acceptance Testing (UAT) for assigned areas; manage change requests and bugs resulting from the UAT processes, ensuring completion and retesting. Conduct various audits and analyses, managing system improvements, process improvements, and quality programs. Review business requirements and detailed specs to develop test scripts and testing plans with schedule. Work on special projects as business needs arise. Adopt and Champion Company Policies and Procedures Responsible for cleanliness, organization, and overall department appearance. Be willing to share knowledge and instruct other members of the department and the company, by passing along skills and information to assist them in their development. Become an independent employee able to analyze problems and formulate plans to overcome challenges and get work done quickly with a high degree of quality. Make sound and logical decisions and choose the appropriate courses of action based on the parameters of the situation at hand and use continual improvement problem solving skills. Create an ongoing effort to improve the Company and the IT Applications Department through personal action and by contributing ideas to support both the Department and Company’s ongoing improvement efforts. Understand Mizuho OSI’s business objectives and the relationship between the Department and those objectives; support and follow the Corporate Vision, Mission & Values Statements, maintain the services and quality levels set by Mizuho OSI, and continually enable Mizuho OSI to be a great place to work. Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards). Qualifications & Requirements Bachelor’s degree in Business Computer Science or equivalent combination of education and experience. 6+ years related experience with increasing level of responsibility. Must have a broad knowledge of customizing Salesforce, configuring the platform, managing users, and the available features, functions, and capabilities. Proven ability to independently perform Salesforce administration best practices and is able to use the advanced features and functionality to solve a variety of business problems. Ability to work with a team or independently, doing business analysis, project scoping, design, integration, implementation, training and customer support. Experience and understanding of Sales cloud, Salesforce Field Service, Pardot, Salesforce Maps and CPQ. Able to provide ongoing recommendations to SMEs and end users on SFDC best practices. Excellent understanding of data and integration architectures, products and techniques, and assessing business intelligence/analytics data gaps in a heterogeneous environment. Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact, and friendly voice inflection with all employees. Ability to communicate effectively with employees and other business contacts in a courteous and professional manner. Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills. Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. Able to positively manage situations of a dynamic nature; modify plans, actions, and decisions considering changing circumstances while still meeting or proposing modified deadlines. A neat and professional appearance and outgoing people-oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others. Respond sensitively to the needs and feelings of others regardless of position; accept interpersonal differences, maintain rapport, and interact effectively with all levels of employees within the organization. Demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide effective task performance and to plan and prioritize items to meet future demands. Ability to establish and accomplish goals independently and to function as a positive and productive team member. Experience working in the Medical Device industry is preferred. Salary Range: $114,000 – $130,000 DOE + annual potential bonus + comprehensive benefits package Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws. #J-18808-Ljbffr Mizuhosi