Credit and Collections Analyst

Credit and Collections Analyst

The Credit and Collections Analyst will manage and monitor customer accounts, evaluate credit risk, and ensure the timely collection of outstanding payments. You will play a key role in maintaining healthy cash flow while minimizing bad debts and managing customer relationships effectively. The ideal candidate will perform account analysis, research payments/discrepancies, validate transactions, expedite resolution of billing issues to increase cash flow, be an excellent communicator, proactive problem-solver, and able to work efficiently under deadlines.

A competitive salary, health, dental, and 401k matching available.


Essential Functions:

• Review customer credit applications and analyze business credit to assess creditworthiness.
• Monitor and evaluate credit limits based on payment behavior, credit reports, and financial stability.
• Assess and process order release requests timely.
• Manage the collection process for overdue accounts, ensuring timely payment collection via email, phone calls, or other communication methods.
• Update accurate account information including ship to locations and customer contacts.
• Coordinate with the sales team to address any customer disputes or issues impacting collections.
• Reconcile customer accounts, ensuring all payments are correctly applied and discrepancies are resolved.
• Review aging reports and prioritize accounts based on payment due dates and customer risk.
• Act as the primary point of contact for customers regarding payment inquiries and credit-related issues.
• Work closely with internal departments (sales, finance, etc.) to resolve customer concerns while maintaining strong business relationships.
• Maintain accurate records of all customer communications, payment agreements, and collection actions.

Requirements:

• Bachelor's degree or equivalent work experience.
• 2+ years of credit and collections experience preferred.
• Strong knowledge of risk analysis and the collections process.
• Strong understanding of credit reports and payment terms.
• Experience with ERP systems and collections software (Epicor P21 and Cash Collect a plus).
• Customer payment portal experience is a plus.
• Commitment to accurate data entry and account maintenance.
• Ability to navigate multiple systems simultaneously with accuracy and efficiency.
• Comfort working in a metric/KPI-driven environment with accountability for collection goals, aging targets, and credit review turnaround.
• Excellent written and verbal communication skills, with professionalism in difficult conversations.
• Ability to maintain strong customer relationships while enforcing credit policies professionally.
• Proven analytical and critical-thinking skills.
• Strong time-management skills and ability to meet deadlines.
• Ability to work independently and as part of a team.
• Strong attention to detail with a proactive, results-oriented work style.
• Project management capability.
• This job description is not intended as a complete list of all job duties. The incumbent may be required to perform other duties and tasks as assigned.

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