Senior Middle Market Client Manager

Job Responsibilities and Requirements As the Sr. Middle Market Client Manager, you will serve as the primary strategic advisor for assigned middle‑market clients, delivering expert guidance on benefit plans, contracts, and service issues. You will build strong client relationships, drive client growth, and ensure operational excellence through proactive engagement, strategic problem‑solving, and cross‑functional collaboration. Responsibilities Serve as the main contact for assigned clients, providing consultative advice on contracts, plan structure, renewals, and escalated issues. Build and maintain strong, proactive relationships through regular face‑to‑face meetings and strategic communications. Navigate complex client challenges, ensuring seamless service and satisfaction. Lead the transition from implementation to ongoing client management, ensuring continuity and client confidence. Oversee compliance with performance guarantees and contractual obligations. Deliver annual stewardship meetings and present claims experience reporting, providing actionable insights to clients. Identify and pursue up‑sell and cross‑sell opportunities in collaboration with sales teams. Develop and execute re‑enrollment strategies to maximize client engagement and retention. Drive revenue growth by expanding product lines and increasing enrollment for existing clients. Coordinate cross‑functional teams to resolve complex issues and deliver superior client outcomes. Apply advanced project and management skills to prioritize and execute initiatives. Identify and implement process improvements to enhance efficiency and client experience. Serve as a subject‑matter expert, sharing best practices and mentoring colleagues. Represent the organization professionally at client meetings, industry events, and internal forums. Qualifications Bachelor’s degree in Business or a related field. Minimum 4 years of group insurance client management experience. State insurance license required. Proven expertise in client management, consulting, negotiation, and leadership. Advanced proficiency in Excel, Word, and PowerPoint. Strong analytical, organizational, and communication skills. Demonstrated ability to work independently and manage complex projects. Demonstrated financial aptitude and analytics skills. Ability to travel up to 50% of the time. Compensation The expected hiring range for this position is $80,640.00 – $107,660.00 annually for work performed in the primary location (King of Prussia, PA). This range covers base pay only; commissions and incentive awards are excluded. Benefits Annual performance bonus for all team members. Generous 401(k) company match that is immediately vested. Choice of three medical plans with prescription drug coverage. Company contribution to Health Savings Account for High Deductible Health Plan enrollees. Multiple options for dental and vision coverage. Company‑provided Life & Disability Insurance. Paid parental leave, adoption assistance, and family‑friendly benefits. Hybrid work arrangements for eligible roles. Tuition reimbursement and continuing professional education. Paid time off – new hires start with at least 20 days of PTO per year plus nine company‑paid holidays. Volunteer days, community partnerships, and Employee Assistance Program. Employee Resource Group program to connect colleagues across the country. EEO Statement Reliance Matrix is an equal‑opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications. #J-18808-Ljbffr Reliance Standard Life Insurance Company