Operations Manager

Operations Manager

The Menkiti Group is a Washington, DC–based real estate development and investment firm with a mission to transform lives, careers, and communities through real estate. For over 20 years, the firm has invested in and developed residential and commercial properties in emerging urban neighborhoods, with a focus on creating long-term economic and social impact.

Job Description

At The Menkiti Group, we are dedicated to the mission of transforming lives, careers, and communities through real estate. We are seeking a highly organized, proactive, and people-oriented Operations Manager to help keep the company running smoothly while creating an exceptional experience for employees, visitors, and partners alike.

Reporting directly to the President, this role serves as the operational heartbeat of the office — equal parts problem-solver, culture carrier, process improver, and workplace quarterback. From onboarding new team members to coordinating technology systems, managing office operations, supporting employee administration, and keeping day-to-day logistics moving seamlessly, the Operations Manager plays a critical role in helping the organization operate efficiently and professionally.

This role will directly oversee Office Management and the Director of First Impressions/reception function while partnering across departments to support operational consistency, employee experience, and the company's continued push toward modernization and smarter systems.

The ideal candidate is resourceful, highly organized, tech-forward, calm under pressure, and energized by creating structure in fast-moving environments. They are someone who notices what needs to get done before being asked and enjoys making things work better for everyone around them.

Duties & Responsibilities

Technology & Modernization

• Serve as the primary internal coordinator for the company's third-party IT managed service providers and technology vendors.
• Coordinate employee technology setup, troubleshooting, equipment management, and access needs.
• Implement consistent data and record maintenance system.
• Maintain technology and equipment inventories and support lifecycle planning.
• Help identify opportunities to improve workflows, systems, communication, and operational efficiency through technology and process improvements.
• Support implementation and adoption of new systems and operational tools across the organization.
• Be someone who embraces innovation and helps move the company forward operationally.

Employee Administration & HR Coordination

• Coordinate employee onboarding and offboarding including workspace setup, equipment, access requests, and benefits coordination.
• Support employee benefits administration and help coordinate with brokers, vendors, and providers.
• Maintain employee records and administrative HR documentation.
• Partner with accounting and payroll teams to support accurate employee setup and changes.
• Assist with recruiting coordination, interview scheduling, and offer logistics.
• Help ensure employees feel supported, informed, and set up for success throughout their time with the company.

Office & Workplace Operations

• Keep the office running smoothly, professionally, and efficiently day-to-day.
• Oversee the Director of First Impressions/reception function to ensure employees, guests, clients, and partners receive a warm and welcoming experience.
• Manage office vendors, supplies, maintenance requests, equipment, and workplace logistics.
• Coordinate conference room schedules, office setups, seating arrangements, and general workplace operations.
• Help plan and coordinate company meetings, events, celebrations, and team experiences.
• Serve as a go-to operational resource for employees across the organization.

Qualifications

• Bachelor's Degree with 3 to 5 years of related experience
• Ability to manage a process from beginning to end
• Detail-oriented with exceptional writing, communication and presentation skills
• Proven ability to meet deadlines and deliver error-free work in a fast paced environment
• Ability to handle confidential information with discretion and care
• Client focused, with a strong sense of urgency and accountability
• Excellent interpersonal and relationship building skills
• Proficient with MS Office, especially with composing memos, letters and Power Point Presentations
• Extremely organized, self-disciplined and professional in demeanor
• Experience in a high-growth environment preferred

The ideal candidate will be committed to follow up and follow through, and be able to maintain structure in a fast-paced environment, the flexibility to integrate seamlessly into diverse communication flows, and the capacity to effectively prioritize. A commitment to quality, composure under pressure, and a positive outlook are paramount.

Additional Information

This is an on-site role.

All your information will be kept confidential according to EEO guidelines.

Job Location

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