Special Billing and Collection Coordinator (Remote) - Department of Medicine - Business Office

Position Summary This position is responsible for coordinating and performing professional billing activities such as notify, consent, and good faith estimates in Epic in accordance with the requirements of the No Surprise Billing Act (NSBA). This position will utilize Epic tools, such as WQs, reports, and modules/applications to complete these activities for self‑pay services, uninsured patients, and patients with non‑contracted plans in specific settings. Additionally, this position will process applicable pre‑service payments and may assist in coordinating and performing the out‑of‑network authorization and single case agreement processes for patients with non‑contracted plans. Primary Duties & Responsibilities Work Epic WQs and reports containing scheduled services to identify and verify non‑contracted coverage assignment, uninsured and self‑pay services. Complete the good faith estimate process in Epic for scheduled self‑pay services, uninsured patients, and patients with non‑contracted plans in specific settings. Communicate with patients and process payments prior to service date. Work with division, clinical and scheduling teams on the Epic referral triage process. Engage with pre‑arrival, pre‑certification and WUPN staff to secure out‑of‑network authorizations and single case agreements. If authorizations cannot be obtained, ensure services are canceled. Interact routinely with physicians, clinical staff, department and division administrators, and personnel. Serve as the liaison for the department, division, patients, and affiliated hospital systems to coordinate notify, consent, signature, good faith estimate, estimate delivery, OON authorization and single case agreement when applicable. Perform other duties as assigned. Working Conditions Job Location: Normal office environment. Physical Effort: Typically sitting at desk or table with repetitive wrist, hand, or finger movement (PC typing). Equipment: Office equipment. Required Qualifications Education: High school diploma or equivalent. Certifications/Professional Licenses: None required. Work Experience: Billing or Insurance – 5 Years. Skills: Not applicable. Driver's License: Not required. Preferred Qualifications Education: College or Business School – 2 Years. Certifications/Professional Licenses: None required. Work Experience: 2 Years in College or Business School. Skills: Communication, Computer Literacy, Confidential Data Handling, Medical Terminology, Office Equipment, Payment Collections, Telephone System. Salary Range Grade C08-H: $20.57 – $30.84 per hour. Benefits Summary Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U-Pass for eligible employees. Defined contribution (403(b)) retirement savings plan with 7% employer match. Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program, financial resources, access to dietitians. Family care resources: 4 weeks of caregiver leave, childcare support, tuition coverage up to 100% at WashU for dependents and 40% elsewhere after seven years. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status or genetic information. #J-18808-Ljbffr Washington University