Guest Services Representative I - Remote

Remote E-Commerce Services Representative - Tier 1

The Remote E-Commerce Services Representative - Tier 1 - requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns.

Be The Island Guide

• Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing.
• Responsible for coordinating credit approvals and fulfillment of all online orders.
• Trouble shoots guest issues with orders and general product inquiries.
• Provides product recommendations and substitutions as appropriate.
• Escalates guest issues efficiently and to the right place for resolution.
• Other special projects as requested by supervisor.

Tools/Supplies Provided:

• Two monitors with monitor stands
• One PC with power adapter
• One Keyboard
• One Mouse
• One Headset
• One Power Strip
• Ethernet Cord
• One Camera
• WIFI Adapter for PC

Work From Home Guidelines and Requirements Policy

These Guidelines and Requirements are intended to provide important information regarding working remotely. As with all company policies, you are expected to stay current on guidelines and requirements. If you are unclear, please seek clarification.

The following minimum requirements must be met to be considered for a WFH role.

1) Secure and private area to work uninterrupted during shift hours and available to communicate throughout entire shift (excluding meal period and breaks).

2) Minimum home internet speed of 50Mbps is required.

3) Dependent Care, if necessary, to work free from interruption.

Essentials For Life In Paradise

• High school/GED Diploma.
• 3+ years customer service, phone and online, experience preferred
• Volume call center experience preferred.
• Outstanding communication skills - written and verbal and listening.
• Excellent computer skills and ability to work in multiple systems and programs simultaneously.
• Computer skill basics are a must, include trouble shooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability. Must be able to support and manage home connectivity issues that may come up from time to time.
• Pleasant, professional and clear phone voice..
• Detail oriented.
• Excellent typing skills.
• Satisfactory credit and background check.
• Minimum of 50 MBPS (dedicated to employee) download speed
• Quiet secured space free from distractions
• WFH is not a suitable solution for the care of loved ones, friends, or animals

Schedule And Availability:

• Available shifts are from 6:00 A.M - 2:00 P.M or 8:30 A.M. - 5:00 P.M (based on your time zone). Scheduling will be adjusted when possible to align with the individuals location and business needs.
• Must be available to work 5 days per week, which may include weekends and holidays based on business needs
• Blackout periods apply during key retail peaks including, Thanksgiving week, Black Friday, Cyber Monday and the days leading up to Christmas

Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at View email address on click.appcast.io.

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.