Patient Navigator-The Libertas Center for Human Rights

Overview The Libertas Center for Human Rights at Elmhurst Hospital in Queens, NY is seeking a Patient Navigator to support the delivery of culturally responsive, trauma-informed services to clients at a treatment center for immigrant survivors of torture and other human rights violations. The Patient Navigator reports to the Operations Director and works in close collaboration with the Data & Program Coordinator, Executive Director and Clinical Director. Responsibilities Serve as the assigned Patient Navigator for a panel of clients. Maintain regular contact with assigned clients to ensure understanding of care plans and follow-up needs. Accompany clients to appointments as needed and help explain visit logistics, referrals, and forms. Provide appointment reminders and follow-up check-ins to promote continuity of care. Identify barriers to care (transportation, language, fear, documentation, etc.) and work with staff to address them. Support clients in accessing social services and community resources (legal aid, housing, ESL, employment, food access). Community Engagement and Health Education Co-facilitate orientation and health education groups for new clients. Share information about community-based programs and opportunities for social connection. Promote participation in wellness, client support, and community activities. Liaise with local refugee and migrant organizations to identify clients for referral to Libertas services and build connections for community referrals. Care Team Integration Participate in case discussions and team meetings, sharing insights from patient interactions and community perspectives. Document encounters in accordance with program protocols and confidentiality standards. Communicate with clinical team staff to ensure coordinated support for assigned clients. Contribute to program evaluation and quality improvement activities. Qualifications High School Diploma, GED or equivalent. Lived experience as a refugee, asylee, or migrant. Strong communication and interpersonal skills, with empathy, professionalism, and discretion. Fluency in English and at least one language spoken by the clinic’s patient population (e.g., Spanish, French, Bangla, Fulani, etc.). Commitment to supporting others and fostering trust in healthcare and community systems. Experience working or volunteering in a community, social service, or health setting. Familiarity with NYC community resources and basic understanding of healthcare navigation. Comfort working collaboratively with interdisciplinary teams and individuals from diverse cultural backgrounds. General Skills and Competencies Detail-oriented, organized and reliably able to conduct tasks without the need for significant oversight. Strong problem-solving skills and ability to address challenges with creativity, initiative, and resourcefulness. Maturity to calmly and respectfully navigate challenging situations and meet responsibilities with professionalism. Proven ability to work as a team player and be responsive to guidance and feedback while maintaining a positive work environment. Ability to thrive in a fast-paced, collaborative team, where time management and effective communication are essential. Demonstrated cultural humility and responsiveness with immigrant communities and/or other vulnerable populations, and a willingness to examine topics of power and structural oppression. Demonstrated interest in learning about strengths-based case management and trauma-informed health care. Familiarity with human rights and/or global health fields. Employer Description The Libertas Center is a grant-funded program under the Department of Emergency Medicine at Elmhurst Hospital, a 501(c)(3) nonprofit organization and a teaching hospital for the Icahn School of Medicine at Mount Sinai. The Libertas Center provides immigrant survivors of torture and human rights violations in the New York City area with comprehensive medical, mental health, social and legal services to help them heal, regain independence, and restore hope and humanity in their lives. We use a strengths-based, client-centered and trauma-informed case management approach to provide services directly on-site and through coordination with our partners within and outside the hospital. Contract & Funding The position is funded through September 30, 2026, with the possibility of extension. Equal Opportunity Statement The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr