IT Support Specialist

IT Support SpecialistProvide technical support via remote control, telephone, and desk-side support. Manage incoming technical issues and service requests via our ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.Your Growth PathIT Support Analyst - IT Senior Support Analyst - IT Support ManagerYour FocusProvide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.Track issues and requests in helpdesk software and communicate system issues to department managers.Perform installation of new computer systems, peripherals, software, and network equipment.Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.Comply with standards of service established by IT to ensure quality customer service.Be available to work outside of an established schedule as needed to meet critical deadlines.Actively participate in special projects as assigned.Able to participate in 24/7 manager on duty emergency technical support program.Follow sustainability guidelines and practices.Practice safe work habits.Perform other duties as requested by management.Your Background and SkillsAssociate's degree or equivalent experience.1+ years professional or intern IT experience.A positive attitude and eagerness to learn.Strong technical skills in troubleshooting networks, systems, and software issues.Self-directed with superior customer service skills.Able to prioritize and resolve issues based on severity and necessity.Able to expertly manage and prioritize multiple technical issues and projects simultaneously.Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.HHM Hotels Benefits and PerksMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsWork Environment and ContextRequired to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.Work schedule varies and may include extended work hours and work on evenings and weekends.What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own ItSource: HHM Hotels Hersha Hospitality Management