Epic Analyst

Responsibilities The EpicCare Ambulatory Analyst supports the planning, design, development, build and/or configuration of Epic’s Ambulatory clinical applications which include EpicCare Ambulatory, Bones, SmartForms, Order Transmittal, and other related Epic and third party applications. The Analyst has a solid understanding of the clinical operations of SVMHS’ ambulatory practices including order entry, clinical documentation, charge capture, and results routing. They act as the primary support contact for the application’s end-users, identifying issues that arise in their application area as well as those that impact other application teams, and working to resolve them. They guide workflow design, build and test the system, analyze technical issues associated with Epic software, identify and implement requested changes to the system, and serve as a liaison between end users’ workflow needs and Epic implementation staff. The Analyst communicates all necessary application changes, enhancements and procedures to all necessary department teams, maintains regular communication with Epic representatives, and participates in weekly project team meetings. They work with Epic representatives, SVMHS’ business partners, and end users to ensure the system meets the organization’s business needs in regards to the project deliverables and timeline. The Analyst develops an understanding of the clinical and operational needs to set the direction for the organization's workflows by attending site visits, workflow sessions, and other integrated sessions. They may participate in the development of end-user training processes and/or curriculum content, troubleshoot problems and questions from end users, review the status of projects and issues on an ongoing basis with manager, attend weekly meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones. In conjunction with operational subject matter experts, the Analyst builds application-specific workflows or processes for ambulatory practices and users that could include visit navigators, preference lists, orders and linked charges, results routing, documentation templates, application-specific rules, flowsheets, reports, SmartForms, visit types, user role templates, application-specific schedules, etc. They complete testing cycles (unit, functional and integration testing); coordinate with departmental end-users and obtain customer signoff. They work with other analysts to maintain continuity in process and in support of the integrated Epic electronic medical record, conduct system enhancements/new features, build, upgrades/quarterly updates and optimization, and ensure all changes to the application follow approved change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. Information Systems job responsibilities include familiarizing the employee with the Information Systems Standards and Best Practices concepts and requirements, reviewing these concepts, requirements and documentation with employees at least once a year, documenting the system management, maintenance, and support requirements in an accessible location for Information Technology and appropriate SVMH support staff, and performing other duties as assigned. Qualifications Education: Associate’s Degree required or High School Diploma with two (2) years’ experience working as an analyst in an electronic healthcare record system or experience in data collection management and data collection procedures required. Licensure: Current EpicCare Ambulatory certification required. New hires and transfers have 45 days from completion of SVMHS-sponsored Epic training to complete required Epic certification. Experience: A minimum of two (2) years of electronic health record systems analysis, design, build and support required. Epic application implementation, troubleshooting, testing, and support experience preferred. Must have experience with data collection procedures and data management. Must have the ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures. Experience with, or certification in any of the following applications or modules is preferred: EpicCare Ambulatory, Cadence, Prelude, Resolute Professional Billing, HIM-ROI, Security, Bones, Surescripts, SmartForms, Order Transmittal, Referrals, Reporting Workbench, Cadence, Haiku/Canto, CareEverywhere, Urgent Care and/or MyChart. Pay Range: The hourly rate for this position is $54.05 - $67.57. Job Specifications: Union: Non-Affiliated. Work Shift: Day Shift.

FTE: 1.0.