IT Support Level 1 Specialist | Hudson Tunnel Project

IT Support Level 1 Specialist

Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects.

We are currently seeking a dedicated and accomplished IT Support Level 1 Specialist for the Hudson Tunnel Project (HTP). This is a once in a lifetime opportunity to contribute to this landmark project that is poised to deliver transformative impacts across economic, transportation, and environmental sustainability.

The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history.

As the IT Support Level 1 Specialist you will lead software-related IT projects, manage the lifecycle of more than 40 enterprise software tools, and strengthen the organization's cybersecurity and governance posture. This role blends project management, software administration, vendor coordination, and financial oversight. You will work closely with the Director of IT and cross-functional teams to ensure software solutions are procured, implemented, maintained, and governed effectively. The ideal candidate excels at communication, thrives in a collaborative environment, and brings strong experience in software implementation, vendor management, and IT project delivery.

You'll work closely with the Director of IT and cross-functional partners to evaluate new tools, manage procurement workflows, coordinate contract renewals, track licensing, and ensure software solutions align with organizational, contractual, and cybersecurity standards. If you're detail-oriented, process-driven, and passionate about improving how organizations select and manage software, this role offers both impact and growth.

What You'll Do

• Lead IT software projects from planning through implementation, ensuring alignment with organizational goals, timelines, and budgets.
• Administer the full lifecycle of project management and related software tools, including procurement, contracting, invoicing, licensing, and user administration.
• Coordinate IT Steering Committee activities, procurement authorizations (ARs), and cross-departmental collaboration with procurement, legal, IT, and security teams.
• Conduct requirements gathering, vendor research, solution evaluations, and support onboarding of new software tools in compliance with cybersecurity and contractual standards.
• Maintain software inventories, contract terms, renewal schedules, license usage, and user access lists; validate and process vendor invoices.
• Provide reporting on software utilization, renewals, and cost trends while supporting budget planning and optimization efforts.

What You Bring

• 5+ years in IT network administration or IT operations management.
• Strong expertise with Cisco Meraki, Windows 11, AutoPilot, and Dell hardware.
• Advanced proficiency with Microsoft 365 (Entra ID, Intune, SharePoint, Teams, Exchange Online).
• Experience with cloud security tools (Azure Sentinel, SIEM platforms, Cisco Umbrella).
• Proven Tier 2 support capability with strong troubleshooting and documentation skills.
• Hands-on experience with Intune/Entra ID, GPO baselines, NinjaOne, ABM, Global Relay, and HRIS integrations.

Preferred: CCNA/CCNP, Network+, MS-900, VDI/AVD experience, ITIL knowledge, or a related degree.

Who You Are

• Proactive: You anticipate needs and take ownership.
• Growth-oriented: You're always learning and improving.
• Accountable: You care deeply about reliability, security, and operational excellence.
• Collaborative: You communicate clearly and work well across teams.

Why Join Us

You'll be part of a team building the IT backbone for a once-in-a-generation infrastructure project. You'll work with modern tools, talented colleagues, and a leadership group that values innovation, trust, and continuous improvement. If you want to make a real impact — and grow your career while doing it — we'd love to connect.

Platinum Global Talent Solutions is committed to providing equal employment opportunities to all qualified individuals. We refer candidates based on their qualifications and experience, without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.