Product Associate, Consumer Receivables & Digital Channels -Healthcare Payments

Job Description

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in healthcare payment experiences.

As a Product Associate in Healthcare Payments - Consumer Receivables and Digital Channels, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address market needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Collects and analyzes metrics on product performance to inform decision-making around payment card devices, card and eCheck processing, and merchant funding
• Supports the development of our product strategy and roadmap for payment solutions - including payment terminals, transaction processing, and digital payment channels
• Contributes to solution discovery through collaboration with cross-functional teams (engineering, design, controls, sales, operations) to identify potential solutions that address user needs and align with business goals 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Assists with competitive analysis, vendor evaluation, and market research related to payment technology and healthcare payment trends
• Supports backlog grooming, sprint planning, and coordination with engineering teams through the software development lifecycle (SDLC)

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle including discovery, requirements definition, and delivery
• Emerging ability to analyze data and translate findings into actionable product insights
• Strong written and verbal communication skills with ability to collaborate across technical and business teams

Preferred qualifications, capabilities, and skills

• Experience in payments industry (card processing, merchant acquiring, payment terminals, or payment gateways) 

• Working knowledge of healthcare revenue cycle and/or healthcare payments

• Understanding of PCI Compliance, EMV, and payment security standards

• Experience with Jira, Confluence, or similar product management tooling

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.