Veterinary Client Care Liaison

Client Care Liaison, Cardiology
Location: Waukesha, WI
Schedule: First Shift  | 9am-5pm | Monday through Friday | No Weekends! | Some holidays will be required
Compensation: $19-24/hr+, Dependent on Experience 

Why Join Wisconsin Veterinary Referral Center in Waukesha?

WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Critical Care and Specialty Hospital, providing advanced, lifesaving care in a brand-new, state-of-the-art facility. You'll work alongside a highly skilled team of specialists, emergency clinicians, and dedicated support staff in a collaborative environment where teamwork, mentorship, and continuous learning are at the heart of everything we do. From challenging emergency cases to opportunities to participate in clinical research, you'll have the resources and support to grow your career while making a meaningful impact on the lives of pets, their families, and the veterinary community every day.

 

In your day-to-day, you will:

• Partner with Veterinarians and the department team to maximize appointment flow and schedule efficiency.
• Coordinate patient appointments by requesting, obtaining, and organizing medical records prior to visits.
• Communicate with clients via phone, email, fax, and voicemail, ensuring timely follow-up and accurate message delivery.
• Follow up with clients regarding their pet's condition at home and relay updates to the medical team to support ongoing treatment plans.
• Answer client questions by providing clear aftercare instructions, medication guidance, and follow-up recommendations.
• Verify signed treatment estimates and completed deposits prior to scheduled appointments.
• Assist with prescription fulfillment and coordinate patient discharges in collaboration with the technician team.
• Work closely with Client Service Specialists and the medical team to deliver a seamless, compassionate client experience.

What you Bring:

• A high school diploma or equivalent.
• At least 2 years of experience as a Veterinary Technician or experienced Veterinary Assistant.
• A compassionate, organized, and client-focused approach to patient and client care.
• The ability to thrive in a fast-paced environment while staying calm, adaptable, and detail-oriented.
• Strong multitasking, organizational, and time management skills with the ability to prioritize competing responsibilities.
• Excellent verbal, written, and interpersonal communication skills, including the ability to explain medical information in a clear, compassionate, and easy-to-understand manner.
• Confidence building positive relationships with clients, veterinarians, and fellow team members.
• A collaborative mindset with the ability to work both independently and as part of a team.
• Strong client service skills and a genuine passion for helping people and their pets.
• Proficiency with computers and electronic medical records.
• Working knowledge of veterinary medical terminology, medication handling, laboratory sample management, and patient aftercare instructions is preferred.
• Experience providing client support in person and over the phone.
• The ability to safely handle and restrain pets when needed to support patient care.
• The ability to stand and walk for the duration of your shift.
• Self-motivation with the initiative to anticipate needs and solve problems proactively.
• Fluency in English (spoken and written) is required; bilingual or multilingual candidates are encouraged to apply.

Perks & Benefits:  

• Medical - Dental - Vision
• HSA & Flexible Spending Plan Options
• Paid Time Off
• 401k + company match
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance - Short & Long- Term Disability Options 
• Onsite Veterinary Social Worker available to employees & clients 
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career    
• Referral Bonuses 
• Being a part of a team of elite professionals who prioritize the needs of their patients 

As a Client Care Liaison at WVRC , you'll play a vital role in creating an exceptional experience for clients, patients, and referring veterinarians. Using your veterinary knowledge and compassion, you'll guide pet owners through every step of their visit while ensuring they receive outstanding service and support. This role is perfect for veterinary professionals who want to stay connected to patient care in a meaningful way while transitioning into a less physically demanding, client-focused position—without the lifting, long clinical shifts, or floor work.

Surrounding Areas
WVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including: 

• Pewaukee
• Brookfield
• Hartland
• Wauwatosa
• Mukwonago
• West Allis
• Oconomowoc
• Milwaukee

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest 
level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, 
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, 
veteran status or any other basis covered by appropriate law. All employment is decided based on 
qualifications, competence, merit, and business need.
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