Airport Ground Transportation Coordinator

zTrip Jax

Job Description

Airport Ground Transportation Coordinator

Be the First Point of Connection for Travelers with zTrip

zTrip is seeking outgoing, professional, and service-oriented Airport Ground Transportation Coordinators to support daily curbside operations at Jacksonville International Airport. In this highly visible role, you will serve as the first point of contact for arriving travelers—helping direct transportation flow, coordinating passengers with drivers, and ensuring a smooth and welcoming arrival experience.

At WHC/zTrip, our mission is to enhance the lives of our customers, drivers, and employees through safe, reliable, and forward-thinking transportation services.

Why Join zTrip?

As the largest taxi transportation provider in the U.S., operating in 39 cities across 14 states, zTrip offers exciting opportunities for individuals who enjoy working with people and being part of a growing, service-focused organization. If you thrive in a fast-paced airport environment, this is a great fit.

What We Offer as a Airport Ground Transportation Coordinator:

Medical, dental, vision, and life insurance
Paid Time Off (PTO)
Paid holidays
401(k) retirement plan
Career growth opportunities within a nationwide company

Available Shifts

Full-Time

Monday - Sunday 8:30AM-4:30PM
Monday - Sunday: 4:30 PM – Last Flight

Part-Time

Saturday & Sunday: 10:00 AM – Last Flight

Key Responsibilities of a Airport Ground Transportation Coordinator:

As an Airport Ground Transportation Coordinator , you will:

Welcome arriving passengers with a professional and approachable attitude
Direct travelers to appropriate ground transportation services
Assist with organizing passenger queues and driver coordination
Provide clear information about zTrip services and travel options
Answer general questions and offer guidance throughout the pickup area
Support passengers with accessibility needs to ensure a smooth experience
Handle customer concerns promptly and professionally
Communicate with drivers and dispatch teams to maintain efficient flow
Represent zTrip as a knowledgeable and reliable airport presence

What We’re Looking for as a Airport Ground Transportation Coordinator:

Strong communication and customer service skills
Friendly, confident, and professional demeanor
Ability to stay organized and composed in a busy environment
Comfortable engaging with a diverse range of travelers
Reliable attendance and punctuality
Previous experience in customer service, hospitality, airport operations, or transportation is a plus

Make an Impact

In this role, you’ll help set the tone for each traveler’s journey—creating a positive first impression and ensuring they get where they need to go with ease and confidence.

Apply Today

If you enjoy helping people, working in a dynamic setting, and being at the center of airport activity, apply today to become an Airport Ground Transportation Coordinator with zTrip.

Apply

Vacancy posted 11 days ago

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