Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I attended the University of North Alabama and bring 26 years of experience with State Farm across a variety of roles. I opened my first agency in 2013 and expanded with a second location in 2023. Today, were a team of 18 across both offices, focused on growth, collaboration, and strong performance.

We stay actively involved in the community by sponsoring events like the Gardendale Farmers Market and the Magnolia Festival.

For our team, we offer health benefits, a Simple IRA, and a strong focus on work-life balance.

Our office culture is growth-driven, collaborative, and competitive. We value integrity, teamwork, and a strong drive for results. Were looking for someone who is motivated, coachable, and team-oriented - someone who brings a competitive spirit and wants to grow as part of a high-performing environment.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Scott Cantrell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.