Route Supervisor

Title: Route Supervisor Job Category: Distribution Requisition Number: ROUTE004493 Job Type: Full-Time Location: Fayetteville, NC 28306, United States Work Schedule: Monday–Friday, early start times (typically 5:00 AM). End times may vary depending on daily operations. Occasional weekends and federal holidays as needed. SUMMARY Oversee all routes within the assigned Branch. The Route Supervisor for the Distribution Department is responsible for training, evaluating, motivating, and supervising route sales drivers as they deliver dairy products to customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide administrative and on-the-job training for all new route sales drivers in every aspect of the role. Evaluate the performance of existing route sales drivers to ensure compliance with company policies, procedures, and service standards. Lead by example through professionalism, punctuality, appearance, and a positive attitude toward both the company and its customers. Maintain a high level of familiarity with all assigned routes, customers, and service requirements. Stay informed of company programs, policies, and product updates to effectively communicate changes to staff. Provide coverage and administrative notifications during periods of absence, including illness, vacation, or personal leave. Assist in other branches as needed to support business continuity and team success. Other duties may be assigned as needed. BASIC REQUIREMENTS High School Diploma or equivalent required. Valid Class A or B Commercial Driver's License (CDL). Knowledge of DOT regulations and compliance standards. 35 years of route sales experience preferred. Must be available to work all shifts, including nights, weekends, and holidays. COMPETENCIES Communication Communicate clearly and effectively through multiple channels—oral, written, visual, and non‑verbal—to ensure messages are understood and delivered appropriately, whether in‑person or digitally. Accountability Take responsibility for actions and anticipate challenges before they arise. Solve problems within and outside of departments, proactively addressing issues as they occur. Customer Focused Prioritize understanding and meeting both internal and external customer needs. Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service. Initiative Proactively identify opportunities and address potential threats. Act independently and decisively, rather than waiting for situations to demand action. Problem‑Solving Identify and address complex issues with minimal guidance. Analyze challenges and find practical, effective solutions. Collaboration Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Work harmoniously with others toward common goals, recognizing and valuing each person's contributions; fundamental to successful collaboration. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must frequently walk, stand, stoop, bend, reach, climb, and pull. Must frequently lift milk cases weighing up to 55 lb and push/pull stacks of milk weighing 250–300 lb using provided equipment. WORK ENVIRONMENT The work environment may require working in the cooler room with varying temperatures and contact with water or dairy liquids. Exposed to noise levels up to 90 decibels; wet/slippery work conditions. Tolerate frequent temperature changes, hot and cold environments inside, outside, refrigerated areas, and coolers. Deliveries and customer service duties may be performed in various weather conditions. May occasionally work in an office setting. EMPLOYER EQUITY STATEMENTS All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. BENEFITS Benefits include competitive pay and a comprehensive benefits package, including medical, dental, vision, 401(k) with employer match, life insurance, paid time off, and more—available within the first month of employment. #J-18808-Ljbffr