Client Service Representative

Client Service Representative (CSR)

GoodNeighbor Flamingo Road Animal Hospital is excited to reopen our newly renovated veterinary hospital in Las Vegas, with a planned opening in mid-October. This is a unique opportunity to be part of a fresh start, helping build a welcoming culture and exceptional client experience from day one.

We are seeking a compassionate, professional, and service-driven Client Service Representative (CSR) to join our team. As the first point of contact for our clients and patients, you will play a vital role in creating positive experiences, supporting our medical team, and helping establish the standard of care and hospitality that will define GoodNeighbor Flamingo Road Animal Hospital.

The reopening of GoodNeighbor Flamingo Road Animal Hospital presents a rare opportunity to help shape the culture, client experience, and daily operations of a newly renovated hospital. As a founding team member, your contributions will have a lasting impact on our patients, clients, and community.

What We Offer

• Competitive compensation based on experience, $15-18/hour
• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off and holidays
• Employee pet care discounts
• Career growth opportunities within a growing veterinary organization
• A collaborative, supportive, and team-focused work environment

What You'll Do

Client Experience

• Deliver exceptional customer service and create welcoming experiences for every client and patient
• Build lasting relationships with pet owners through empathy, professionalism, and effective communication
• Assist clients with appointment scheduling, check-in, check-out, and follow-up communications
• Address client questions and concerns with professionalism and compassion

Front Desk Operations

• Connect patients with doctors and veterinary team members efficiently
• Maintain accurate client and patient records
• Process payments and financial transactions accurately
• Manage phone calls, emails, and appointment requests
• Support daily hospital operations and administrative tasks

Team Collaboration

• Work closely with veterinarians and support staff to ensure a seamless client experience
• Help establish and uphold hospital standards, policies, and procedures
• Contribute to a positive, supportive, and collaborative team culture
• Adapt to the evolving needs of a growing hospital environment

What We're Looking For

• 1-2 years' client service representative experience required, preferably within the animal health industry but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced and emotionally charged environment
• Comfortable using computers, phone systems, and practice management software
• Positive attitude, strong work ethic, and commitment to teamwork
• Passion for supporting pets, clients, and fellow team members

Be Part of Something New

If you're excited about helping launch a newly renovated veterinary hospital and creating exceptional experiences for pets and their families, we'd love to hear from you.

Apply today and help us welcome the Las Vegas community back to GoodNeighbor Flamingo Road Animal Hospital when we open our doors in mid-October.