Customer Success Manager (LA)

At CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 20 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We’re looking for a Customer Success Manager to join our North American team and drive long-term customer satisfaction, retention, and growth. What You’ll Do Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner. Drive onboarding, adoption, and long-term success with CIRRO’s fulfillment services. Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience. Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement. Conduct regular business reviews and maintain clear communication with stakeholders. Identify upsell and expansion opportunities that support client growth. What You’ll Need 2+ years in customer success, account management, or logistics operations (3PL/eCommerce preferred). Strong problem‑solving skills and the ability to simplify complex logistics topics for clients. Excellent communication and relationship‑building abilities. Experience with logistics platforms, WMS, or order management systems is a plus. Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business. Why CIRRO Competitive pay and benefits Fast‑growing, tech‑forward company Collaborative, global team culture Room for growth in a high‑impact role CIRRO Fulfillment is an equal opportunity employer. #J-18808-Ljbffr