Dental Office Manager

Job Description

Job Description

Office Manager

Renaissance Dental Implant Center 

Metairie, Louisiana

Job Summary:

Renaissance Dental Implant Center is seeking an experienced, compassionate, and results-oriented Office Manager to lead the daily operations of our advanced dental implant practice. The Office Manager plays a central role in delivering a five star experience to each patient. This individual will lead the administrative team, optimize office operations, support practice growth, and ensure that patient needs are met to the utmost degree throughout the treatment journey.  The ideal candidate combines strong leadership and business judgment with exceptional attention to detail and a genuine commitment to patient care.

At Renaissance, cutting-edge technology meets genuine compassion. We specialize in life-changing full-arch implant treatment. Our Level 1 anesthesia facility and on-site laboratory allow us to provide safe, efficient, and highly personalized care.

Overview of Job Duties:

• Oversee daily administrative and operational functions of the practice in close partnership with the doctor.
• Maintain efficient patient flow throughout the office.
• Ensure the office is appropriately organized, prepared, and staffed for consultations, procedures, and follow-up appointments.
• Coordinate with vendors and service providers to maintain equipment, technology, supplies, and office facilities.
• Schedule and coordinate patient appointments and procedures.
• Ensure that every patient receives attentive, compassionate, and personalized service from the first telephone call through treatment completion.
• Assist with sensitive or complex patient concerns and resolve issues promptly.
  
• Monitor new-patient inquiries, consultation scheduling, case acceptance, cancellations, and no-shows.
• Confirm that required records, imaging, medical clearances, consents, financial arrangements, and laboratory components are completed before treatment.
• Oversee patient accounts, collections, insurance processes, financing options, payment plans, and financial documentation.
• Ensure patients receive accurate, transparent, and compassionate explanations of treatment costs and payment expectations.
• Ensure compliance with HIPAA, OSHA, infection-control standards, employee training, and applicable dental regulations.
• Maintain current policies, licenses, certifications, training records, safety documentation, and emergency protocols.

• Support community outreach, referral relationships, patient education, and practice marketing initiatives.
• Monitor the handling and follow-up of leads from telephone calls, website inquiries, referrals, and marketing campaigns.
  
• Recruit, onboard, train, supervise, and evaluate team members.
• Establish clear expectations and hold team members accountable for performance and professionalism.
• Lead regular team meetings, daily huddles, and employee development activities.
• Address employee concerns and performance issues consistently and professionally.
  

Employee Benefits:

• Group health insurance
• Paid time off and holidays
• Free life insurance
• 401k plan and company matching
• Monthly and yearly bonus potential

Ideal Candidate:

• Excellent organizational skills and attention to detail with the ability to multitask effectively
• Effective communication skills, both verbal and written, with a focus on patient interaction
• Warm, patient-centered, and service-oriented
  
• Skilled at having clear, respectful, and sometimes difficult conversations
• Proactive in identifying problems and implementing solutions
• Committed to maintaining the highest standards of safety, integrity, and professionalism
  
• Strong understanding of HIPAA regulations and medical records management practices
  

Experience and Education:

• Experience in a dental implant, periodontic, oral surgery, prosthodontic, or high-value elective treatment practice
• Working knowledge of dental scheduling, treatment plans, insurance, collections, financing, and patient-account management
• Prior management or supervisory experience in a dental or healthcare setting preferred
• Excellent verbal and written communication skills
• Proficiency with dental practice-management software such as Dentrix, electronic records, Microsoft Office, and related technology
• Familiarity with HIPAA, OSHA, and dental-office compliance requirements
• Bilingual English/Spanish skills are valued but not required
  

Working Conditions/Physical Requirements:

• Sitting 70%
• Standing/walking 30%
• Medical, office, and lab setting.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with Patients and others by telephone and in person.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
  

Schedule:

• Monday to Friday 

Renaissance Dental Implant Center is an equal opportunity employer. We value professionalism, inclusion, accountability, and respect for every patient and team member.