Leasing Consultant

Leasing Consultant

Are you passionate about supporting tenants? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors for our Properties in Mesa. As a Leasing Consultant, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our tenants, explore this opportunity! It may be everything you've been looking for.

Perks and Benefits:

• Competitive pay
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Discounted hotel stays in multiple locations through our Hospitality brand.

What Will You Do?

• Perform daily tours for prospective residents with the goal of converting prospects to applicants.
• Take ownership of the entire lifecycle for prospective residents, starting with initial phone call, progressing to scheduling appointments, conducting onsite tours, and concluding with lease application processing.
• Develop full knowledge of application information and process all required documents to screen a prospective resident.
• Maintain exceptional standards of the leasing office, tour path, amenity set and reset, and model apartments.
• Generate leads through outreach marketing efforts, active and consistent follow-up, and daily commitment to hustle for overall leasing absorption.
• Complete final inspection of apartments before new move-ins and complete move-in paperwork with new residents.
• Collaborate with the leasing team to assess the list of vacant units, ensuring they are up to the Onni standard and ready for viewing.
• Ensure that the property's lead management software processes and procedures are being met daily for prospect follow-up, new resident workflow, and resident lease execution.
• Ensure that all of property's lease apartment negotiations are from approved pricing and specials as directed by management.
• Work with confidence and set an example to others on the team.
• Provide exceptional service to customers, vendors, and colleagues.
• Answer and log all daily leasing traffic, phone calls, e-mails, and follow-ups.
• Assist the Leadership Team with providing thoughtful marketing and pricing recommendations on a recurring basis to promote leasing absorption and rent growth.
• Manage lead base via CRM software and complete guest cards.
• Generate daily and weekly reports.
• Accept and appreciate feedback. We offer feedback to others in a kind and professional manner that promotes team success.
• Display good team working ability to collaborate with others and find solutions.
• Prepare, maintain, and manage new and existing lease files by adhering to leasing workflow.
• Become a subject matter expert regarding the verification of income requirements for applicant workflow.
• Meet or exceed leasing goals.
• Shop competitive properties on a quarterly basis to confidently understand the local market.
• Assist and attend resident events hosted by the property team.
• Optimize and maintain occupancy by ensuring that you are participating in the retention of residents by adhering to the lease renewal management program.
• Promote and participate in Company-sponsored training programs.
• Comply with all company's guides, policies, and procedures, including safety rules and regulations, and all applicable local, state, and federal laws.
• Demonstrate willingness and ability to perform all duties of a leasing consultant to the benefit of the property.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Ensures all open and close procedures are completed daily.
• Perform other duties as required.

What You Bring:

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Prior experience with a revenue management system is strongly preferred.
• Prior experience with Yardi or another equivalent property management system is strongly preferred.
• Prior experience with customer reputation management tools is strongly preferred.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, speed, and accuracy.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must comply with all safety requirements.

Scheduling:

• Required to maintain a regular schedule which may require working overtime, weekends, and holidays.

About the Company:

Capilano Properties is a leading real estate firm based in Phoenix, Arizona with offices in Toronto, Vancouver, Los Angeles, Seattle, and Chicago. This diverse company is vertically integrated with in-house departments responsible for execution of the company's activities including property development, construction and management as well as leasing, sales and marketing.

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.