Office Operations Manager

The Office Operations Manager manages the front desk operation and schedule to ensure excellent customer service, supports administrative functions and the day-to-day operations of the unit, provides fiscal support services to the department, and contributes special project support for the Executive Director.

Knowledge, skills and abilities

Considerable knowledge of Windows, word processing, spreadsheets, database software, and internet use. Working knowledge of and ability to learn various information systems (e.g., Banner, PeopleSoft, and Canvas). Working knowledge of general office equipment, filing systems, policies, and procedures. Working knowledge of effective customer service and problem-resolution techniques. Demonstrated ability to deal effectively in person and on the telephone with customers/clients, including students, faculty, university staff, families, and employers. Exceptional oral and written communication skills. Demonstrated time management and organizational skills. Demonstrated ability to research questions and interpret information to clients/customers and staff. Demonstrated ability to maintain confidentiality. Demonstrated ability to work with a diverse population, including students, employers, and faculty members, positively and helpfully on the phone, in person, and through videoconferencing (e.g., Zoom and Microsoft Teams). Ability to learn new software and use it effectively to complete assigned tasks. Ability to supervise student employees. Demonstrated experience with purchasing, vendor coordination, and expense tracking. Demonstrated experience using financial or administrative systems (e.g., purchasing platforms, expense management systems, payroll or HR systems such as EPAF or similar tools).