OFFICE ASSOCIATE

Office Associate

Under direction, serves as a receptionist in a local office in the Division of Family & Community Services, Department of Human Services (DHS). Performs a variety of difficult and responsible clerical functions and assistance including filing, keyboarding, record processing, secretarial and general office support. Essential functions include keyboards and prepares a wide variety of complex memos, reports, and correspondence involving medical, technical, and legal terminology and routine forms, travel vouchers, customer forms, form letters, cards, and records. Prepares and maintains complex, highly specialized files or forms, reports, supplies, brochures, and records. Serves as backup receptionist, answers telephone and transfers calls, retrieves messages from local office general voice mail box and distributes to staff. Opens, sorts, and distributes incoming mail which includes incoming correspondences from customers and applicants, drop box items, faxes, and Springfield mailing of reports. Serves as timekeeper for assigned staff, prepares, and maintains time and attendance records and reports. Assists in issuing new or replacement LINK cards to customers, maintains records of card numbers issued or voided, completes computerized transactions to communicate activation of card to Electronic Benefits Transfer (EBT) contractor. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum qualifications require knowledge, skill, and mental development equivalent to completion of high school. Requires two (2) years of office experience. Requires ability to keyboard at 45 wpm. Work hours are Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch. Headquarter location is 225 N 9th St, East St. Louis, Illinois, 62201 Division of Family and Community Services Region 5 Clerical East St Louis/St Clair County Work County: St. Clair.