Order (Data) Entry Representative

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API International is a family business that was established in Portland, Oregon, in 1979. We are a manufacturer and wholesale distributor of flanges, expansion joints, valves, other pipe fittings, and custom-fabricated parts for the Agriculture, Exhaust, HVAC, and Water Works markets. At API International, we offer a generous benefit package including:

• Employer-paid health, vision, dental insurance, and long-term disability.
  • Full coverage of the base plan premium on the first day of the month following 60 days of employment. Spouse and family eligible for 100% coverage on the base plan premium after one year.
• 80 hours of PTO and 152 hours after the first year (prorated).
• 8 paid holidays (including your birthday).
• 401(k) with a 4% company match.
• Voluntary Benefits.
  • FSA and life insurance.
• Opportunities for advancement within the company.

The Order Entry Representative plays a key role in supporting API's sales operations by delivering accurate and efficient administrative support. This position is responsible for processing a high volume of sales orders, facilitating effective communication between the sales team and customers, and ensuring the timely and accurate fulfillment of all orders.

A typical day :

• Receives and processes customer purchase orders.
• Inputs orders into the current ERP system with extreme accuracy.
• Effectively manages technology to process orders, track orders, record prices, schedule delivery dates, confirm inventory status, and maintain customer information and other data related to each transaction.
• Confirms orders, updates ship dates, shipping status, and notifies sales/customers of any backorder(s) or delivery delays.
• Researches and resolves order errors and updates the system accordingly.
• Prepares order-related/shipping documentation.
• Perform additional administrative duties as required.

The ideal candidate requires the following :

• Minimum 2 years' experience in data entry, sales support, customer service, or administrative roles.
• High school diploma or GED equivalent.
• Self-motivated, results-oriented individual.
• Positive, can-do attitude with a focus on high-quality customer service.
• Team player with the ability to work closely with others.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
• Can successfully learn new technologies like ERP/CRM systems.
• Can type 60 WPM.
• Excellent oral and written communication skills.
• Ability to multitask, organize, and prioritize workload.

We highly prefer the following :

• Bachelor's degree in business, communications, or related field.
• Knowledge of pipes, valves, and fittings.