Customer Service Administrator

Associa is looking for a Customer Service Administrator to join our team. The role supports customers, homeowners, vendors, and guests by addressing inquiries, resolving issues, and providing a positive experience across all communication channels (phone, email, in person). The position also supports general office operations and contributes to various projects as needed. Success requires a service-oriented mindset, strong communication skills, and a friendly, approachable demeanor. What do we offer? Competitive benefits package for full-time employees, including medical, dental, vision insurance, 401(k), disability insurance, wellness and development initiatives. Duties and Responsibilities Receive and respond to incoming calls from homeowners, board members, and vendors, ensuring all requests are followed through to completion. Serve as the first point of contact for customers visiting the office, providing exceptional service and support. Apply conflict-resolution techniques to effectively address and resolve customer issues. Assess customer needs and translate them into appropriate solutions. Provide general office support by processing print jobs, scanning, faxing, and related tasks. Organize and prepare correspondence related to association business. Provide reception coverage as needed. Perform other duties as assigned. Compensation $16.00-$18.00/hr; direct experience highly considered. Location 17220 N Boswell Blvd., #140 Sun City, AZ 85373 Requirements Customer-focused mindset with a strong commitment to delivering high-quality service. Ability to communicate clearly, professionally, and effectively via phone, email, and in person. Proficiency in operating general office equipment (copier, fax machine, phone systems). Proficient in Microsoft Office applications, including Word, Excel, and Outlook. Strong attention to detail with excellent organizational and time-management skills. Ability to maintain confidentiality and exercise discretion in all duties and responsibilities. Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team. Ability to work effectively with others in person and in group settings. Strong ability to prioritize tasks, manage time, and meet deadlines. Ability to interpret verbal and written instructions at a proficient level. We are an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr