Customer Service Representative

Career Opportunities with Arcadia Cold Storage A great place to work. Arcadia Cold Storage and Logistics is dedicated to designing and deploying modern cold chain facilities and providing innovative solutions through technology to deliver meaningful value to customers. Position Overview and Purpose This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works closely with all departments to ensure all customer requests are handled in a timely manner. Monday - Friday, 10:00am-6:30pm Monday - Friday, 3:00pm-11:30pm Essential Functions and Basic Duties Develop and maintain customer relationships in a professional manner Process hold/release of inventory Review receipts/outbounds for accuracy Invoice and verify accounts accurately and in a timely manner Generate customer reports per customer request as needed Verify inventory and notify customers of potential shortages Ensure electronic transactions are not failing Coordinate with Operations on special customer requests, expediting when necessary. Serve as first point of contact to resolve customer issues. Maintain and file documentation in an organized and comprehensive way. Perform other duties and special projects as needed. Qualifications High school diploma or GED required Excellent verbal and written communication skills. Excellent organizational skills, including ability to multi-task and prioritize workload. Strong sense of urgency and ability to meet deadlines. High level of attention to detail. Willingness to carry out procedures as directed. Understand and follow verbal instruction, written instruction, and company policies Comfortable working independently or as a team. Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr