Technical Account Manager

Technical Account Manager

We're seeking driven, curious professionals who bring energy to their work and view challenges as opportunities for growth and continuous improvement. Our team of employee co-owners values enthusiasm, creativity, and a growth mindset, and we are committed to applying those qualities to deliver meaningful solutions. If you're ready to grow your career and make a lasting impact, we encourage you to join our team.

As a Technical Account Manager with AWC, you will work directly with our technology partners to develop a deep understanding of their products and solutions. You will collaborate with our sales and engineering teams, as well as directly with customers, to understand application requirements and identify opportunities to implement technology-driven improvements. This role requires leveraging agile design and development principles to create value efficiently, while ensuring projects are executed successfully—on time and within budget. The ideal candidate is innovative, resourceful, customer-focused, and technically proficient. This position is based in San Antonio, TX.

How you'll make an impact:

• Serve as the primary point of contact for assigned client accounts, building strong relationships and developing a deep understanding of their technical requirements and business objectives
• Collaborate cross-functionally to ensure timely delivery of products, services, and solutions that meet or exceed customer expectations
• Identify and pursue opportunities to expand existing accounts through upselling and cross-selling, contributing to revenue growth and market expansion
• Drive profitable growth within an assigned territory through account development, retention, and new business prospecting
• Conduct regular customer meetings, presentations, and technical training sessions to enhance engagement and promote product awareness
• Stay informed on industry trends, emerging technologies, and market developments to proactively anticipate customer needs and provide strategic recommendations
• Manage account activities including pipeline development, forecasting, and reporting to achieve sales targets and objectives
• Oversee the full sales lifecycle—from order placement through delivery and installation—coordinating with engineering, procurement, and logistics teams to ensure successful execution
• Provide technical support and guidance to customers, including troubleshooting and resolution of system issues
• Establish yourself as a trusted technical expert and go-to resource for customers and internal teams
• Educate customers on a range of topics from foundational electrical principles and motor control to advanced SCADA systems, networking, and automation architectures
• Support and apply a wide range of technologies including PLCs, I/O, HMI, SCADA, drives, motion control, networking, wireless communication, motor control, control panel design, and power distribution

Skills you'll need:

• Bachelor's degree in Engineering, Business, or related field
• Minimum of 2 years of experience in technical sales, account management, or related roles within the industrial controls and automation industry
• Strong technical foundation in process automation technologies and methodologies
• Proven ability to manage key accounts and drive business growth through relationship management and solution-based selling
• Excellent communication, presentation, and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Strategic, customer-focused mindset with a proactive approach to problem-solving

Here's what will set you apart:

• Solid understanding of electrical fundamentals and principles
• Bachelor's degree or technical degree in an engineering-related discipline
• Experience with leading automation and control manufacturers such as Siemens, Phoenix Contact, Rittal, Rockwell, Banner, Turck, and FESTO

The Rewards:

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC:

As employee co-owners, we're driven to do more than complete tasks; we build fulfilling careers by challenging assumptions and continually raising the bar. We embrace creative, innovative approaches to deepen our expertise and deliver real value to our customers.

We partner strategically with many of the world's most recognized technology brands to help engineering, reliability, and maintenance teams solve complex problems. As experts in our partners' technologies, we're equipped to properly size, select, configure, and support the right solutions. Our goal is simple: combine caring, knowledgeable people with innovative technologies to help our customers succeed.

How We Win Together:

We are committed to solving customer problems and welcome team members that want to be the trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.