CCNA Certified Technical Consultant - Hospital Monitoring in Charleston, SC area

CCNA Certified Technical Consultant - Hospital Monitoring in Charleston, SC area Job Description Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements. Responsibilities Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model, drive continuous improvement of implementation methodology and service offerings; actively support implementation of service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources, including clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Qualifications Have 3+ years of professional working experience in IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. Network configuration and/or troubleshooting experience, and obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment). Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience. Be able to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position. Be able: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Wear all required personal protective equipment. Compensation and Benefits The hourly pay range for this position in SC is $35.00 to $54.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Other compensation such as an annual incentive plan, sales commission or long-term incentives may be offered. Employees are eligible to participate in the comprehensive Philips Total Rewards benefits program, which includes generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Charleston, SC. Equal Opportunity Employment Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. #J-18808-Ljbffr