Business Analyst

Role Description

Makai Labs is seeking a talented and highly adaptable Business Analyst to join our team. In this role, you will be responsible for supporting several areas of our lifecycle with new clients:

• Support the initial discovery process to understand how our clients do their work currently.
• Capture interview notes and parse through existing documentation.
• Document present-day workflows and associated files and data into comprehensive process diagrams.
• Support the engineering team in understanding and documenting the current IT infrastructure and systems used by clients.
• Assist the engineering team in building prototypes that align with the early vision of a business solution, if the opportunity presents itself.
• Support the team in solutions design and the testing and refinement of new features with representative users.
• Participate in training new users on how to use the platform and capture feedback during initial interactions.
• Provide support for quickly resolving user issues post-launch and add items to the product backlog for enhancements.
• Work closely with engineers, designers, product managers, and other stakeholders to drive innovation and problem-solving.

This role is an excellent fit for someone aspiring to grow into a Product Manager position, offering an opportunity to expand your skillset and impact the development of a new product.

Qualifications

• 3+ years experience in a business analyst, financial analyst, or computer science role.
• Experience working in Jira or Azure DevOps (or similar platforms) within an Agile framework.
• The ability to prioritize quickly in a fast-paced environment.
• Proficiency in product lifecycle management processes and tools.
• Strong analytical and problem-solving skills.
• Operate with a sense of urgency and accountability.
• Possess a curiosity around the growing technology landscape.

Requirements

• Exhibit strong communication skills, both written and verbal.
• Show excellence in documenting workflows into comprehensive process diagrams.
• Demonstrate experience in creating functional specifications for software development projects.
• Think critically and creatively, using data to inform decisions.
• Work in an agile environment, collaborating with cross-functional teams.
• Display project management skills, with the ability to self-manage and prioritize tasks effectively.
• Thrive in a fast-paced, dynamic environment.

Responsibilities

• Understand and analyze the user journey of clients, creating process flows to identify areas for improvement.
• Integrate existing technology developed by Makai into new client processes where applicable.
• Collaborate with designers and product managers to develop and refine product ideas and features.
• Lead client meetings, ensuring clear communication and follow-ups.
• Create and write functional specifications for all phases of the software development lifecycle.
• Effectively communicate complex problems and analysis, offering clear recommendations.
• Develop and implement testing initiatives for product features, assessing performance against core KPIs.
• Maintain clear communication with internal teams and external partners.
• Handle ad-hoc high-priority requests and work cross-functionally to meet tight deadlines.
• Adapt to fast-paced environments, demonstrating a willingness to take on various roles.
• Utilize creative thinking, combining quantitative and qualitative data to contribute to innovative solutions.

Benefits

• Fully remote role.
• Opportunities to work in-person with local colleagues.
• Generous PTO.
• Full health insurance premium reimbursement.
• 401(k) matching.
• Career growth & development opportunities.