Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2018 and proudly serves the West Michigan communities of Muskegon, Spring Lake, Fruitport, and Grand Haven. With more than 13 years of experience in the insurance industry, I’ve always had a passion for helping people protect what matters most. Insurance runs in my family, and that foundation helped shape the values of integrity, care, and strong relationships that guide our agency today.

I graduated from Cornerstone University in Grand Rapids, where I was an avid golfer. Family is incredibly important to me - I’m married and a proud father of four. Outside of the office, I enjoy spending time outdoors skiing, boating, and golfing.

Giving back to the community is a big part of who we are. I’ve coached the Boys High School Golf team at WMC High School for several years and volunteer with the Lakeshore Junior Lumberjacks youth hockey program. Our agency also supports local schools, first responders, hospitals, and community events throughout the Muskegon area.

We offer a supportive environment focused on growth and balance, including work-life balance, ongoing training and development, and a Simple IRA retirement plan.

Our office culture is team-oriented, positive, and community-focused. We’re looking for individuals who are motivated, coachable, and excited to grow their career while making a difference in the communities we serve. If you want to be part of a team that values development, relationships, and impact, this could be the right fit for you.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Ben Vanbiesbrouck - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.