ServiceNow Developer

About Accenture Federal Services

At Accenture Federal Services, nothing matters more than helping the U.S. federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

Who You Are

A passionate agile practitioner, with an unquenchable thirst for learning and improving how work gets done. You have a strong grasp of Lean and Agile principles, practices, and frameworks, but are ultimately pragmatic and measured in your application. You have extensive experience as a Scrum Master applying agility in more traditional, project‑oriented environments. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.

The Work

• Help Agile Teams deliver successfully and meet contract obligations through the application of lean and agile values, principles and practices.
• Creatively apply agile ways of working to project‑oriented contracts.
• Plan and facilitate agile events in a manner that provides value, and fosters engagement.
• Facilitate the creation and refinement of artifacts like Definitions of Ready and Definitions of Done.
• Make work visible, using charts, reports and other information radiators to communicate real‑time status.
• Help teams identify, resolve, and elevate risks and impediments.
• Coach agile teams on effective story definition, prioritization, and estimation practices.
• Charter new teams, fostering clarity around ways of working and agreements.
• Ensure Agile Teams have access to the tools, resources, and personnel they need to deliver.
• Foster a continuous improvement culture by facilitating assessments and providing data to aid in the identification of improvement goals.
• Design and facilitate agile training across a range of disciplines and frameworks.
• Work with project leadership to implement and continuously monitor delivery and contract‑related metrics.
• Coach personnel on effective Product Management practices.
• Work closely with engineering teams to identify opportunities to automate and improve the way the technical solution is tested, built, integrated and deployed.

What You Need

• Experience working in a software development environment.
• Experience in an Agile Coaching role supporting technology delivery at scale using a variety of practices.
• Grasp of agile frameworks, specifically: Scrum, Kanban, and SAFe.
• Experience collaborating with Product Owners and Product Managers to develop and refine backlogs, and User Stories.
• Strong facilitation skills and client‑facing presence, both in‑person and remote.
• Experience supporting cross‑domain planning in a customer‑facing environment.
• Experience using remote facilitation tools to coordinate planning and workshops.
• You should hold at least one of the following agile fundamentals certifications:
  • ICAgile Certified Professional (ICP)
  • Scrum Alliance Certified Scrum Master (CSM)
  • PMI Agile Certified Professional (PMI‑ACP)

Bonus Points If You Have

• Experience setting up and configuring ALM tools (e.g., Atlassian Jira, Azure DevOps).
• Active SAFe certifications.
• ICAgile coaching certifications.
• Kanban University certification.

Eligibility Requirements

US Citizenship required.

Security Clearance

Active TS or TS/SCI clearance.

Compensation

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the following states: California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is $108,400—$203,400 USD.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, we are committed to providing veteran employment opportunities.

Requesting an Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.