Front Desk Agent

Job Description

Maxime’s is the newest private member’s club opening from entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City.

We are seeking a  Reservationist to join our world-class hospitality brigade. Reporting to the Reservations and Events Manager, the  Reservationist will be managing the day-to-day operation of Club Reservations and  facilitate members requests in a timely and efficient manner, oversee bookings, and member database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions as assigned by management.  

What We Offer:

• Comprehensive Benefits Plan — medical, dental, vision & life insurance
• Generous Paid Time Off — significant vacation days & personal days
• 401k Retirement Savings Plan with Company Match
• Pre-Tax Commuter Benefits
• Work-Life & Wellness Platform
• Retail, Restaurant & Activities Discounts
• Freshly Prepared Staff Meal on each shift
• Uniform & Dry Cleaning Provided
• And more exclusive perks!

What we’re looking for:

• Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings.
• Capable of operating autonomously with minimal oversight.
• Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach.
• Ability to handle incoming reservation inquiries via phone, or email, providing information about availability and assist members in making reservations based on their preferences and requirements.
• Accuracy in inputting reservation details into Maxime’s reservation system, including member information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
• Ability to assist members with inquiries, requests, or changes to existing reservations, including modifications to booking dates, and provide solutions to ensure member satisfaction and retention. 
• Effective communication with other departmental teams, including Membership, Reception and Restaurant Operations teams to coordinate special requests and preferences, ensuring seamless experience from booking to departure. 
• Ability to address members’ concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.

What you’ll be doing:

You’ll be working as part of an established team delivering exceptional experiences daily. With career progression opportunities, premium benefits, and unmatched exposure, this role is for committed and ambitious individuals who want to become a part of something truly unique in New York City’s private member’s club scene.

*This position requires regular standing, walking, and occasional lifting as part of normal restaurant operations. Reasonable accommodations will be made for qualified individuals with disabilities.