Front Desk Medical Receptionist

The Floating Hospital

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

Responsibilities

• Meet and greet persons entering the clinic.
• Handle all telephone inquiries and provide information to callers.
• Take and relay all messages to the appropriate personnel.
• Direct visitors and patients to the correct destination.
• Answer telephone with the TFH greeting, screen and direct calls to the appropriate departments and personnel.
• Confirm patients appointments, as directed.
• Schedule, reschedule and cancel appointments.
• Maintain the tidiness of the reception and waiting area.
• Other duties as assigned by managers/directors.

Requirements

High School degree or an equivalent in training and/or experience; minimum of one year receptionist/front desk experience; valid NY state drivers or non-driver ID/license; knowledge of customer service principle and practices; knowledge/experience of computers and relevant software application; great work ethics; Bilingual Spanish speaking is required ; initiative; reliable; stress tolerance; attention to details; verbal and written communication skills.