HUMAN SERVICES SPECIALIST I-II-LTC

SUMMARY

Previewing the Realistic Job Preview (RJP) is required to proceed with the hiring process. View the RJP at After viewing, complete the required Disclosure Statement with your application. HUMAN SERVICES SPECIALIST I-II – Long‑Term Care Unit Location: Concord, NH – Main Building Salary: $22.50/hour – $34.14/hour (plus benefits) Job Title(s): HSS I and HSS II Annual Salary Range: $45,900–$70,400

RESPONSIBILITIES

HSS I

Provide direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Conduct whole‑person needs assessments and connect clients with internal and external resources to achieve economic stability and self‑sufficiency. Audit and analyze client records to ensure accurate and timely decisions. Assess and address emergent needs and cultural barriers to ensure equitable access to department programs. Apply federal and state regulations for approximately 46 benefit programs, including Medicaid, SNAP, TANF, and long‑term care. Research and analyze applicant data using systems such as New HEIGHTS, NECSES, EBTEDGE, MMIS, SAVE, and NH EASY. Conduct interviews and direct services in community settings. Identify potential fraud or over‑issuance and refer for investigation. Participate in Tier One and Tier Two Resolution Call Centers to resolve caller inquiries and provide technical assistance. Maintain high performance ratings in error‑rate metrics and other quality indicators. Communicate professionally with a diverse client population and partner agencies.

HSS II

Perform all responsibilities of HSS I with added supervisory functions. Mentor and train staff, conduct performance reviews, and resolve scheduling and operational issues. Respond to grievances, legislative inquiries, and provide outreach and education. Assist with program development, policy recommendations, and long‑term change initiatives. Lead resolution call center activities and manage customer service cases. Maintain performance standards and support continuous improvement of services.

QUALIFICATIONS

HSS I – Minimum Qualifications Education/Experience: Associate’s degree and 2 years of experience; or equivalent 4 years of education and experience post‑high school in customer service, social services, finance, or case management. License/Certification: Valid driver’s license or reliable transportation. Other Requirements: Ability to travel up to 50 miles for temporary assignments or training. Willingness to work overtime as needed. Preferred Qualifications: Strong verbal and written communication, proficiency in Microsoft Word and Internet/email systems. After‑Hire Requirement: Complete all required training and supplemental curricula within the first 12 months. HSS II – Minimum Qualifications Education/Experience: Bachelor’s degree and 1.5 years of experience; or equivalent 5.5 years of education and experience post‑high school in customer service, social services, finance, or case management. License/Certification: Valid driver’s license or reliable transportation. Other Requirements: Ability to travel up to 50 miles for temporary assignments or training. Willingness to work overtime as needed. Preferred Qualifications: Strong verbal and written communication, proficiency in Microsoft Word and Internet/email systems. After‑Hire Requirements: Complete human services training within the first 12 months if not transitioning from an HSS I role. Maintain an average combined score of 85% on evaluations and assessments. Leadership Development: Enroll in or complete a leadership training program within the first 12 months.

CARRIERS & ADVANCEMENT

In‑Band Advancement: No. Broad Group Level Advancement: No.

BENEFITS & COMPENSATION

State of New Hampshire offers a comprehensive benefits package including: Health and prescription drug benefits under HMO or POS plans. Dental plan for employees and families ($500–$1,800 value). Flexible Spending Accounts for healthcare and childcare. State‑defined benefit retirement plan and 457(b) deferred compensation. Work/life balance: flexible schedules, paid holidays, generous leave plan. $50,000 state‑paid life insurance plus additional group life insurance. Incentive‑based wellness program (earn up to $500). For detailed benefits information, visit For compensation calculations, use Additional resources: and

CONTACT

For further information, contact Wendy Carignan, Supervisor III, email: View email address on click.appcast.io phone: View phone number on click.appcast.io.

DECLARATIONS

Equal Opportunity Employer. #J-18808-Ljbffr State of New Hampshire