Automotive BDC Representative

Koeppel Auto Group BDC Representative

Here at Koeppel Auto Group, we Kare! We have over 500 employees in our organization, and we believe in cultivating talent from within, seeking out talented employees who can become Koeppel's future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Koeppel location is like a small city that requires dedicated workers of varying skills and experience levels.

Experienced BDC Representatives to join their team! Experience a plus but we will train the right person.

40 Hour Work Week with some nights. Saturdays and/or Sundays are necessary!!

Our BDC Representative is the first person our customers speak to whether it is online / Text messaging or by phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.

What We Offer:

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

BDC Responsibilities include:

• Answering all incoming calls to the department and scheduling appointments
• Answering all internet inquiries to facilitate appointments into the dealership
• Making phone calls to customers after they have visited the showroom to find out about their experience
• Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
• Maintains accurate sales documentation in CRM
• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

BDC Qualifications:

• Must have a clear, articulate, and pleasant speaking voice
• Must be a self-starter
• Customer service and/or telephone contact experience
• Must be dependable and report to work every day on time
• Must be friendly and upbeat and like talking on the phone helping people find answers to their questions
• Must be able to address and answer customer requests via phone and e-mail
• Strong organizational skills and the ability to effectively multi-task
• Excellent bilingual communication skills a plus (writing and speaking)
• Excellent follow-up skills
• Dependable and compliant in following assigned work schedule, which will include evening and Saturday hours
• Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
• Must be a "people person" but still know how to control the conversation
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Excellent telephone skills
• Proficient computer and internet skills
• Sales experience a plus (any industry)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.