IT Service Desk Lead: Hybrid Work & Incident Resolution
DIT EBS
DIT EBS in North Carolina is seeking a qualified professional to lead a technical resource team. The successful candidate will manage incidents and problems, ensuring timely resolutions while evaluating incoming IT service desk tickets based on business impact. The role requires a Bachelor's degree in computer science or a related field, along with experience in technical troubleshooting and project leadership. Eligible for hybrid remote work per state policy. #J-18808-Ljbffr DIT EBS
$81k - $155k
...how people live, work and play by connecting... ...who anticipate, lead, and believe that... ...and managing all incidents. Collectively, the... ...all incidents to resolution using strong facilitation... ...working In this hybrid role, you’ll have... ...with additional service. For part-timers,...Hybrid workingFull timeTemporary workPart timeWork experience placementWork at officeWork from homeShift work3 days per week- Role Description The IT Application Systems Specialist... .... The Specialist works closely with business units... ..., ensuring timely resolution and minimal impact to business... ...resolve high‑priority incidents, and contribute to post... ...participate in a Hybrid workforce model that provides...Hybrid workingWork at officeLocal areaWork from homeWeekend workAfternoon shift
- ...in North Carolina is seeking an Incident Management Analyst to coordinate... ...will analyze incident data, support resolution efforts, and assist in managing... ...analytical skills, and the ability to work under pressure. The position offers a hybrid work structure with office...Hybrid workingWork at office2 days per week3 days per week
- ...end‑to‑end ownership of incidents, managing cases... ...accountability and timely resolution Collaborate cross‑functionally... ...hands‑on experience working with UNIX/Linux... ...supporting SOAP and Web Services Experience... ...innovation Comfort working in hybrid or distributed team environments...Hybrid workingFlexible hours
$75.82k - $113.73k
...for the State of NC. Services that NCDIT provides... ...internet.**Description of Work**Salary Range: $75,8... ...may be eligible for hybrid remote work in... ...with agency contacts, resolution of service requests and incidents within established... ...computer science, an IT related field, or...Hybrid workingLocal areaRemote work$46.63 - $50.48 per hour
...environment, delivering critical support services across time zones to ensure... ...with customers during critical incidents, and the ability to drive swift resolution of service-impacting events. Duties... ...automatable problems, perform work with efficiency in mind Experience...Contract workWork at officeRotating shift- ...innovation for 30 years and are leading the legal AI revolution... ...globally and want your work to impact millions of... ...are transitioning to a hybrid working model across... ...Success to drive resolution and improve the customer... ...platform risks to Technical Services, Engineering, or...Hybrid workingWork at officeWorldwideShift workRotating shift3 days per week
- ...Job Summary The Service Desk Analyst Level 2... ...escalated incidents and service requests... ...appropriate. IT Service Management... ...requests, and resolutions in the IT... ...members, team leads, other IT teams... ...service impacts. Work Coverage May be... ...Physical Requirements Hybrid work...Hybrid workingFor contractorsWork at officeRemote workAfternoon shift
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor... ...support for incidents and service requests... ...so response and resolution targets are consistently... ...met in a federal IT environment.... ...Assign and monitor work across analysts to... ...experience (team lead or supervisor) in...Contract workWork at officeShift work- ...individual will be expected to work independently or semi-... ...NC. Currently allowing for hybrid work, reporting to the office... ...Tier 2 support for LAN-related incidents and service requests escalated from Tier... ...Engineers for complex issue resolution. Perform duties in support of...Hybrid workingPermanent employmentMonday to Friday
- ...individual will be expected to work independently or semi-... ...allowing for hybrid work, reporting to the... ...support for LAN-related incidents and service requests escalated... ...Engineers for complex issue resolution. • Perform duties in... ...minimum of 3 years of IT work experience;...Hybrid workingPermanent employmentWork experience placementMonday to Friday
$101.5k - $169.1k
...affiliate, seeks a Senior/Lead Cloud VMware... .... The position is hybrid with up to 15%... ...and driving issue resolution Willingness to participate... ...in managed services or enterprise customer... ...handling Sev‑1 incidents and delivering root... ...undue hardship. Work Location & Travel...Hybrid workingRemote workVisa sponsorshipFlexible hours- AI-Native Service Desk Manager About the Role We're... ...bulk of frontline IT work, and humans run the... ...but is excited to lead a desk where autonomous... ...SLA, CSAT, and resolution-time targets across a hybrid human and AI workforce... ...and roadmap Own incident communication and major...Shift work3 days per week
$210k - $240k
...The Director, IT Service Delivery is responsible for leading the IT Service Delivery team and overseeing... ...knowledge, performance, work requirements, internal... ...satisfaction Facilitate resolution of complex or escalated... ...domestic and international Hybrid work arrangement As an...Hybrid workingFor contractorsLocal area$142.6k - $261.5k
...Manager at EY, you will lead ServiceNow... ...to deliver development services that meet business requirements... ...procedures that impact your work area. Exercise... ...decision‑making and conflict resolution skills. Excellent executive... ...leave options. Hybrid work model: most external...Hybrid workingFlexible hours- ...technology empowers hotel operators to work smarter, make better decisions... ...customers to support issue resolution. Key Responsibilities... ...support for enterprise systems Lead investigation and resolution... ...• Paid volunteer time • Hybrid work schedule with in-office collaboration...Hybrid workingPermanent employmentTemporary workWork at officeRemote workMonday to FridayFlexible hours
- Covius Services LLC in Raleigh, NC is seeking a Cyber Security Analyst to strengthen... ...requires monitoring security incidents, evaluating risks, and ensuring compliance... ...along with experience in regulated IT environments. A hybrid work model is offered, combining remote...Hybrid workingWork at officeRemote work
- ...President of Cyber Security Incident Detection & Response is... .... This manager will lead a high-performing team... ...containment and resolution of threats. Lead post-incident... ...teams, including IT, legal, compliance, and... ...Physical Requirements Hybrid work environment; 2 days on...Hybrid working
- ...Management, Customer Success Leading DLP AI Cybersecurity Provider... ...story . Triage Like a Cyber Incident Commander Partner with Engineering... ..., and peace of mind in a hybrid world (may vary by country):... ...you and your family. Hybrid Work - Flex between home base and cyber...Hybrid workingFull timeRemote workWork from homeSleeping nightsFlexible hoursNight shift
- ...role involves managing SIEM solutions, analyzing security incidents, and collaborating with IT teams. Ideal candidates will have a HS Diploma,... ...experience in a SOC/SIEM role. This position offers a hybrid work environment and competitive compensation. #J-18808-Ljbffr...Hybrid working
- A technology services company is seeking an Application Support Engineer in Raleigh, NC. This... ...Support Team, particularly focusing on incident management. Ideal candidates will have 1... ...is preferred, along with the ability to work in shifts and manage incidents effectively...Shift work
- ...Role - Service desk lead Location - Morrisville, NC(Onsite) Contract-6... ...Desk & support functions like incident & change management and all supporting... ...Desk Manager is expected to work closely with their... ...of which at least 2+ years of IT Operations and Management at...Contract workRemote workFlexible hours
- ...Allbridge is the leading supplier of... ...technology solutions, services, and support... ...The Service Desk Engineer is the... ...directly to the IT Infrastructure... ...User Support & Incident Management Serve... ...focus on fast resolution and high user satisfaction... ...authorized to work in the United...Full timeTemporary workWork at officeRemote workFlexible hours
- ...DPR Construction is seeking a Service Desk Analyst Level 2 in Raleigh,... ...resolving issues, and documenting incidents while collaborating with team... ...will have a degree in IT, at least 2 years of relevant... ...skills. This position offers a hybrid work environment, emphasizing teamwork...Hybrid working
$106.61k - $284.28k
...Support Engineering to lead our organization’s... ...experience, rapid issue resolution, and continuous service improvement. The... ...communications. Own the P1/P2 incident response process,... ..., etc. Experience working with Azure, GCP, and/... ...Qualifications Experience in IT, SRE, DevOps, or...Hourly payFull timeTemporary workWork experience placementLocal area- A leading legal technology company is looking to hire a Technical Support Engineer in Raleigh... ...should have a Bachelor’s degree in IT and experience with Microsoft Dynamics 3... ...operational excellence, the company offers a hybrid working model and a comprehensive benefits...Hybrid working
- ...technical issues, and document solutions. Strong communication and experience with Microsoft Dynamics 365 are required. This hybrid role supports a work-life balance while fostering collaboration and innovation within the team. A commitment to employee well-being and...Hybrid working
$120k - $140k
...II. This role requires experience in security operations and incident response, focusing on SIEM platforms and cloud security. You will... ..., investigate vulnerabilities, and collaborate with teams. A hybrid work model is in place, requiring onsite work on Tuesdays and...Hybrid working- ...the 100 counties, we provide services to all North Carolinians across... ...to join us! About the Role Work in this category encompasses... ...Supervisor Policy Management Team A. Hybrid work from home policy after... ...to ensure timely issue resolution and minimize processing delays...Hybrid workingFull timeWork at officeLocal areaWork from homeWeekend workAfternoon shift3 days per week
- Ernst & Young Oman is hiring a Cyber Triage and Forensics Incident Analyst in Raleigh, North Carolina. The successful candidate will... ...incident response and digital forensics. The role supports a hybrid work model and offers a comprehensive compensation package including...Hybrid working
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