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IT Service Desk Lead: Hybrid Work & Incident Resolution

DIT EBS

DIT EBS in North Carolina is seeking a qualified professional to lead a technical resource team. The successful candidate will manage incidents and problems, ensuring timely resolutions while evaluating incoming IT service desk tickets based on business impact. The role requires a Bachelor's degree in computer science or a related field, along with experience in technical troubleshooting and project leadership. Eligible for hybrid remote work per state policy. #J-18808-Ljbffr DIT EBS

Vacancy posted 2 days ago
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