Customer Support Tech

Job Description

Job Description

Customer Support Tech | $20.00 |  On-Site Call Center

What Matters Most:

• Competitive Pay of $20.00 per hour 
• Schedule: Monday-Friday 8:30 am-5 pm
• Location: Flowery Branch, GA
• Temporary-to-hire opportunity with career growth and stability 
• Weekly Pay with direct deposit or pay card 
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program. 

Job Description:

As a Customer Support Technician in the Warranty Department, you will play a critical role in providing technical support and excellent customer service to our valued customers. This position entails overseeing warranty claims, addressing technical challenges, and ensuring a seamless customer experience. We are seeking candidates with a robust technical background, exceptional communication skills, and a dedication to customer satisfaction. 

Responsibilities:

• Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.
• Maintain meticulous records of customer interactions, technical solutions provided, and warranty claims for future reference. 
• Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines. 
• Collaborate closely with various departments, including parts, sales, service dispatch, and technicians, to expedite the resolution of complex technical issues and customer concerns.

Qualifications and Requirements:

• High school diploma or equivalent required; technical certifications or relevant coursework preferred. 
• Ability to interpret and review equipment diagrams and specifications.
• Familiarity with dispatch software or equivalent FSM/CRM/ERP systems. 
• Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.

Benefits and Perks:

• $20.00
• Medical Benefits  
• Holidays 
• Training & Growth 

Your New Organization:

Has more than 20 years of servicing the Kitchen Equipment Industry and is growing fast in the Georgia area.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. 

In the spirit of pay transparency, we want to share that the base salary range for this position is $20.00, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

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