Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Beaver Dam, Wisconsin. This Long-term Contract position focuses on delivering attentive service to callers, handling customer inquiries with professionalism, and ensuring accurate information is captured during each interaction. The ideal candidate will be comfortable working in a call center environment, managing a steady volume of inbound and outbound communication, and completing order-related tasks with care and efficiency.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.

• Place outbound calls as needed to follow up on requests, provide updates, or confirm important information.

• Enter customer orders and service details accurately while maintaining strong attention to detail.

• Document conversations, outcomes, and key account information clearly in the appropriate system.

• Resolve routine customer issues efficiently and escalate more complex matters to the appropriate team when necessary.

• Deliver a positive customer experience by listening carefully, identifying needs, and providing clear solutions.

• Manage call activity in a fast-paced environment while maintaining professionalism and service quality.